Financial Coordinator

Delaware Eye Care Center is searching for a patient focused, skilled Financial Coordinator for our Dover, DE office - No nights, no major holidays or Sundays, a robust benefits package, a team-oriented working environment where you are heard and respected as well as clear career ladder opportunities.

Delaware Eye Care Centers is dedicated to providing state-of-the-art, individually based, high quality, eye health care. Our doctors are board-certified, skilled ophthalmologists and optometrists that provide a range of services to help our patients attain the clearest vision possible. Our services cover a range of eye problems, including cataracts, glaucoma, retinal disorders, dry eye, and ocular injuries. We have the common goal of ascertaining the most appropriate care for any given patient, explaining the purpose of the treatment, and in initiating said therapy in a courteous and compassionate manner, irrespective of age, gender, nationality, and race or payment program.

The Financial Coordinator duties and responsibilities include assessing and providing financial verification and authorization for patients seeking particular medical services. In this role, you review patients’ benefits and coverage regarding specific procedures and services. You work as a liaison between the patient and the insurance company, consult with your clients regarding their different options, and advocate on their behalf to seek workable financial options related to accessing services. You typically work as part of a team of professionals tasked with assessing the financial risk associated with medical care.

Responsibilities:

• Has complete understanding of Financial Policy
• Can communicate terms of Financial Policy to patients for full comprehension of payment expectations
• Has an expert level of knowledge regarding insurance benefits, coordination of benefits, insurance verification, benefits investigation, and payer network participation
• Is friendly and courteous to patients while educating and communicating expectations
• Ability to successfully obtain estimated patient responsibility for all services lines, communicate estimated responsibility to patients and collect estimated patient responsibility portion of claim
• Work collaboratively with the billing department and front desk to ensure there is a complete understanding related to patient’s financial plan
• Responsible for setting up payment plans within practice guidelines for patients who cannot pay balance in full
• Assists patients with CareCredit applications; Educates applicants regarding CareCredit terms and re-payment obligations
• Responsible for processing accounts following the procedures outlined in the department’s pre-Collection policy and procedure
• Other duties, as assigned

Qualifications:

• Bachelor’s degree in Finance, Accounting, or a related field (or equivalent experience)
• Strong attention to detail and accuracy
• Proficiency in financial software and Microsoft Excel
• Excellent organizational and time management skills
• Ability to work independently and as part of a team
• Familiarity with financial regulations and compliance standards is a plus
• Complete understanding of insurance benefits
• Ability to read and explain an explanation of benefits form from insurance carriers
• Ability to educate patients regarding their individual benefit plan, the practice Financial Policy, and our expectations regarding patient financial responsibility
• Have ability to communicate effectively and assertively while demonstrating compassion and empathy for patient’s individual situations

In Turn We Will Provide:

• Benefits to full-time team members that include comprehensive medical, dental and optical coverage, 401K and short-term disability.
• Company paid life insurance.
• Paid holidays and generous paid time off.
• Paid parking where applicable.
• Team oriented working environment where you are heard and respected.
• Clear career ladder opportunities.

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