Junior Application Developer

Role Description

Junior Developer/Support Engineers are responsible for both product development and support across our StatCall and StatMobile platforms. This role involves:

• Designing, building, testing, and deploying software features.
• Investigating, resolving, and documenting technical support issues reported by users.
• Participating in an on-call rotation, providing support on nights and weekends as required to ensure platform reliability and timely issue resolution.

The ideal candidate enjoys problem-solving, has strong development fundamentals, and is eager to contribute to the continuous improvement of our software ecosystem. This role reports to the senior project manager.

Qualifications

• Bachelor’s degree in computer science, software engineering, or related field preferred. Equivalent experience considered.
• 1–3 years of experience in software engineering, technical support, or devops roles.
• Proficient with MySQL and relational databases.
• Hands-on experience with restful APIs and cloud-based deployments.
• Strong problem-solving and troubleshooting abilities.
• Excellent verbal and written communication skills.
• Comfortable working both independently and in a collaborative, fast-paced environment.
• Ability to work remotely with a self-starter mindset.
• Availability during core business hours for collaboration and client issue escalation.
• Ability to travel occasionally if required.

Requirements

• Design, develop, test, and maintain web and mobile application features in StatCall and StatMobile.
• Follow best practices in software engineering, including clear documentation, modular code, and version control.
• Participate in code reviews, sprint planning, and technical discussions.
• Work closely with engineering and product teams to understand and implement feature requirements.
• Troubleshoot and resolve application issues reported via internal or client-facing support channels.
• Reproduce, diagnose, and document bugs and collaborate with developers to prioritize and resolve them.
• Monitor logs and alerts for anomalies or system performance issues.
• Provide second-line support for escalated issues and assist with post-release validation.
• Participate in the on-call support rotation, providing coverage on nights and weekends as required to respond to critical incidents and urgent client issues.
• Assist in maintaining CI/CD pipelines and cloud infrastructure tools.
• Perform root cause analysis on support incidents and implement corrective actions.
• Contribute to end-to-end and regression testing for releases.
• Maintain accurate documentation of support cases, engineering notes, and known issues.
• Help improve internal knowledge bases and onboarding resources.
• Provide insights and status updates to stakeholders when necessary.
• Identify areas of system improvement and help implement performance or usability enhancements.
• Share insights with cross-functional teams to improve product stability and customer experience.
• Assist in training or knowledge transfers as needed across support and engineering teams.

Benefits

• Employer contribution to medical, dental, vision & life insurance.
• 401k plan.
• PTO, personal days, volunteer days, & paid holidays.
• Remote work flexibility.