Operations Associate

Court Operations AssociateInterviews: Generally, interviews will be scheduled within two weeks after the application deadline. May take longer, depending on the number of applications.Oregon Judicial Department (OJD) serves the public, and the people we serve may be facing challenging life circumstances, high levels of stress, or confusion about their next steps. The work you will do in this role affects members of our community who come to the court to have their cases resolved. We need people who want to impact their communities, value OJD's efforts to remove barriers to access justice services, and welcome interacting with the public.We are committed to building a diverse, inclusive team and encourage candidates of all backgrounds to apply. We consider relevant work experience, education, and any transferable skills and abilities that may meet our qualifications or the skills and attributes we need for this position. We welcome all candidates who are inspired by our work and mission.Benefits to youWe pay 95% to 99% of medical insurance premiums for full-time employees [OR up to 99% of medical insurance premiums for part-time employees], including mental health coverage.The hourly equivalent for this position is $26.19 - $40.63. [OR The annual salary for this position is $54,464 - $84,501.]In this job profile, we offer candidates new to OJD up to the third step of the salary range, depending on experience. You are potentially eligible for a 5% annual increase.10 paid holidays, 2 floating holidays, 3 personal business days, separate sick and vacation paid leaves (prorated for part-time employees), and other employee benefits such as optional insurances and flexible spending plans.OJD will pay you a 5% allowance for bilingual skills (includes ASL) if you can pass a skills test and are assigned to use those skills on the job!Position HighlightsThe Lane County Circuit Court in Eugene, Oregon, is hiring a Court Operations Associate.In this role…You will provide clerical support for the court by processing and managing all case types, performing data entry, and determining the appropriate next steps in multi-step processes. You will receipt court fees and reconcile the till, schedule hearings and trials, accept electronic filings, and review reports related to the status of cases. You will scan documents into the case management system and verify the quality of the images. You will also handle complex transactions involving warrants, attorney appointments, and payment plans.Additionally, you will provide customer service by answering questions from court staff, attorneys, litigants, agencies, and the public about topics such as local procedures, the status of cases, court calendars, document entry, case processing, scheduling court proceedings. The support you provide will be in person, over the phone, and in writing. You will also process juror summonses, deferrals, excusals, and payroll.Assigned tasks may be changed to accommodate workload and organizational needs.Instructions for REQUIRED Cover Letter and Work History/ResumeYour cover letter and work history/resume should demonstrate how you meet the Minimum Qualifications, the Special Qualifications, and the Requested Skills and Attributes, which are listed below.Cover Letter (REQUIRED)Attach your cover letter (not to exceed two pages) in the Resume / CV / Cover Letter section of the application. Your cover letter and filename should include your name.In the body of your cover letter, please include responses to all Requested Skills and Attributes listed below.Address the cover letter "To the Hiring Manager."Do not use a generic cover letter; please personalize your cover letter for this position. We read every letter.Prepare your cover letter before starting your Workday application.Work History/Resume (REQUIRED)Attach your updated resume in the Resume / CV / Cover Letter section of the application. Your resume and filename should include your name.ORComplete the Job History/Work Experience portion of your Workday profile if you are not using an updated resume.Failure to follow these instructions may result in rejection of your application. All application materials will be evaluated for consistency of information, and your letter will be evaluated for grammar, spelling, punctuation, and language use in addition to demonstrated experience.Minimum Qualifications(These must be evident in your resume or work history.)The qualified applicant must have a high school diploma or equivalent.ANDHave at least three (3) or more years of responsible experience in a moderately complex office or business setting involving the processing of financial, administrative, or legal documents.ORAny combination of education and experience equivalent to three (3) years of experience that typically supports the knowledge, skills, and abilities for the position.Special Qualifications(These must be verifiable.)None.Requested Skills and Attributes(These must be addressed in your cover letter.)Experience performing a variety of clerical or administrative support tasks with strict deadlines in a busy business or professional setting.Experience using a variety of software programs to access and input information and complete various tasks.Experience providing customer service to a variety of individuals in challenging circumstances.Experience explaining processes, procedures, or policies on behalf of an employer.Experience handling cash or credit card transactions and generating receipts.Working ConditionsThis is a full-time position, and the work schedule is typically 8:00 a.m. to 5:00 p.m., Monday through Friday. This position is eligible for overtime compensation for hours worked in excess of 40 per work week.Occasional after-hours or overtime work may be required.Frequent phone and in-person contact with people from diverse backgrounds.Frequent phone and in-person contact with people who may be facing challenging life circumstances, highly stressful situations, or trauma.Long periods of sitting or standing to process a high volume of work.Regular use of the following equipment: telephone, calculator, OJD-assigned computer with multiple monitors, printer, copy machine, fax machine, and scanner.Additional InformationCriminal Background Check You will be subject to a criminal background check if you are a finalist. Adverse results are evaluated on a case-by-case basis and may result in disqualification if the circumstances are directly related to the duties and responsibilities of the position.Reference Checks By submitting your application to OJD, you consent to reference checks about your qualifications, your workplace performance, and your work product.United States Employment Eligibility OJD does not offer visa sponsorships. Within three days of hire, you will be required to complete the U.S. Department of Homeland Security's I-9 form confirming authorization to work in the United States. OJD will use E-Verify to confirm that you are authorized to work in the United States.Future Vacancies Apply now if you are interested in this or future vacancies. This job announcement may be used to fill future vacancies in this class of work.Age-Based Discrimination OJD does not request or require your age, date of birth, or attendance or graduation dates from an educational institution during the application process.Veterans' or Oregon National Guard Preference Eligible veterans and current or former servicemembers with the Oregon National Guard who meet the qualifications will be given preference in the recruitment process. To receive preference, veterans and current or former servicemembers with the Oregon National Guard must attach the appropriate documentation after they receive an email in their Workday inbox requesting the information to verify eligibility. The action item, asking for documentation, will arrive after they have submitted their initial application materials. Visit the Oregon job opportunities Veterans, Disabled Veterans & State Servicemembers web page for additional details, information, and resources.Conduct Expectations Because of OJD's role in providing justice and upholding the rule of law, employees of the department are required to meet the highest standards of professional conduct and ethics while on the job, and also to maintain those same high standards when taking actions in their personal lives that could reflect on the department. As an employee, you will be