Technical Business Analyst

Job Description We are looking for a Technical Business Analyst to join our team and help drive impactful business and IT initiatives. What You'll Do Conduct business process analysis and identify opportunities for improvement Gather, analyze, and document business, technical, and data requirements Perform preliminary cost‑benefit analyses to support decision‑making Collaborate with stakeholders to align technology solutions with business goals Support project management activities throughout the project lifecycle Translate complex business needs into scalable and effective IT solutions Drive strategic initiatives and contribute to digital transformation efforts What We're Looking For Experience as a Business Analyst or Technical Business Analyst Strong understanding of business processes, systems, and data analysis Excellent requirements gathering and documentation skills Experience working with cross‑functional teams and IT stakeholders Strong analytical, problem‑solving, and communication skills Familiarity with Agile, Scrum, or other project delivery methodologies is a plus If you're interested in shaping the future of business and technology, we encourage you to apply. Responsibilities Identify and document requirements for integration, development, and enhancement of application systems, including necessary technical components and system integrations. Participate in definition, design, testing, training, implementation, and support of system requirements, ensuring technical considerations are clearly captured. Work closely with business staff to understand and document current and proposed business processes and business objectives aligned to future state processes, and translate those into actionable technical requirements for IT teams. Act as the main point of contact for technical queries. Assist in project planning, identification, and tracking of risks and issues, including those related to technical dependencies or integrations. Provide technical consulting on complex projects, supporting solution design and system behavior clarification. Devise and/or modify procedures to solve the most complex technical problems, ensuring solutions meet system and architectural standards. Train and mentor other BA team members in procedures and technical knowledge. Provide leadership in defining underlying business needs, documenting those needs, validating conceptual systems designs and assuring delivery quality across technical workstreams. Ensure that technology solutions and business strategies are aligned and add value to the organization by supporting technically sound decision making. Work directly with systems and databases to understand how they work without the need to involve developers. Uphold the Crawford Code of Business Conduct at all times. Participate in special projects or perform other duties as requested. Adhere to the adopted SDLC process including any required documentation, with emphasis on technical specifications and traceability. Qualifications High school diploma is required. Bachelor's degree and/or Certified Business Analysis Professional (CBAP), Agile Business Analyst Certification, or PMI-PBA strongly preferred. 5‑7 years of experience in a role demonstrating technical and business systems analysis expertise is required. 5‑10 years of experience working within the Crawford organization strongly preferred, especially with exposure to systems, data, or platform enhancements. Travel (by air, car, etc.) may be required. Must complete continuing education requirements as outlined by Crawford Educational Services. Strong analytical/problem‑solving experience to deal with complex technical and business problems and suggest solutions that ensure measurable value creation across business and technology domains. Demonstrated ability to work in a team environment and multi‑task to meet critical deliverable dates across technical and functional workstreams. Outstanding communication skills and ability to communicate effectively with technical, business and executive staff. Strong facilitation skills to lead technical and business design sessions. Excellent organizational, analytical, project management and client relation skills, including coordination of technical requirements and dependencies. Detail oriented, analytical and independent thinker, striving for results when validating system or data impacts. Strong experience in web‑based technology environments, including modern application or integration components. Extensive experience creating business process diagrams and data flow diagrams using a structured systems analysis methodology, including system interaction flows. Experience on a variety of technology platforms (client‑server, mainframe, web), development methodologies (waterfall, iterative, agile), with exposure to technical constraints or architecture standards. Experience writing detailed business requirements, business proposals for web‑based technology projects, including technical details where needed. Experience with Business Intelligence Tools (e.g., Power BI, Tableau) and understanding of data structures or reporting logic. Extensive experience with SQL and database design. Experience with Requirements Management Tools (e.g., Jira, Confluence, ADO), including tracking of technical acceptance criteria. Benefits Competitive base pay Pay range: The pay range represents the anticipated low and high pay that may be offered for this position. Factors considered include the candidate's previous experience, education, market rates and minimum pay requirements. Bonus or incentive pay and other performance‑based rewards, if applicable. Well‑rounded benefits package encouraging wellness, including: Medical, dental and vision plans Prescription drugs HSA, HRA and FSA accounts Paid holidays, vacation and sick leave 401(k) retirement plan Tuition assistance Paid parental leave Supplemental health benefits Other benefits available at no cost include: Enhanced mental health support Virtual physical therapy Caregiving services Life assistance program Training programs promoting continuous learning and career progression while enhancing job performance. Sustainability programs that give back to the communities in which we live and work. A culture of respect, collaboration, entrepreneurial spirit and inclusion. Crawford & Company participates in E‑Verify and is an Equal Opportunity Employer. M/F/D/V. #J-18808-Ljbffr