Regional Banker/Teller

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are united in delivering the best experience for our customers and fostering an inclusive workplace culture where all employees feel respected, valued, and have an opportunity to contribute to the company’s success. As a Regional Banker/Teller within PNC’s Retail banking organization, you will be based in Troy, MI. Job ID: R219501 Job Description Manages the customer experience by identifying opportunities to improve a customer’s financial wellbeing and create loyalty while increasing share of wallet. Participates in proactive sales and service activities, identifies referral opportunities, and collaborates with ecosystem partners to grow customer’s share of wallet. Drives proactive sales conversations through a defined sales process that includes outbound calling, service to sales, teller interactions, appointment setting, and effective lobby engagement, ultimately elevating client loyalty. Creates customer loyalty and grows customer share of wallet through a differentiated customer experience, performing lobby engagement activities to connect with customers and position PNC products to meet their needs. Applies product and procedural knowledge to identify, mitigate, and solve customer problems effectively to drive customer loyalty. Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits and ensuring teller and branch daily operations and maintenance transactions are completed efficiently and accurately. Qualifications Preferred Skills : Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales Competencies : Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting, Retail Lending, Selling, Understanding Customer Needs Work Experience : 1+ years of related experience or comparable combination of education, job‑specific certification(s), and experience (including military service) required. Education : No Degree required. Certifications : No required certifications. Licenses : Candidates will be subject to background checks as required by Consumer Financial Protection Bureau regulations. Benefits Medical, prescription drug coverage with Health Savings Account feature; dental and vision options; employee and spouse/child life insurance; short and long‑term disability protection; 401(k) with PNC match, pension, and stock purchase plans; dependent care reimbursement account; backup child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance; robust wellness program with financial incentives. Paid time off includes maternity and/or parental leave; up to 11 paid holidays per year; 9 occasional absence days per year; 15–25 vacation days per year depending on career level; years of service. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and other applicable regulatory prohibitions. Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at View email address on click.appcast.io or call View phone number on click.appcast.io. All information provided will be kept confidential and used only to the extent required to provide reasonable accommodations. California Residents Refer to the California Consumer Privacy Act Privacy Notice to understand how PNC may use or disclose your personal information in our hiring practices. #J-18808-Ljbffr