DC Department Supervisor - 1st Shift

Job Description

Job Description

Primary Responsibilities:

• Lead and manage team performance by setting expectations, monitoring results, and ensuring accountability for safety, quality, and productivity standards.
• Direct the work of crew members, including assigning tasks, prioritizing workflow, and adjusting staffing to meet operational needs.
• Own the hiring, onboarding, discipline, and termination process for assigned department crew members in partnership with HR and Area Manager
• Coach and develop crew members, including conducting performance discussions, providing feedback, and supporting career development.
• Ensure compliance with all safety policies, procedures, and regulatory requirements; take immediate action to address unsafe conditions or behaviors.
• Oversee operational processes to ensure adherence to standard operating procedures and drive consistency and efficiency.
• Own department-level KPI performance, including tracking, reporting, and implementing corrective action plans to close gaps in productivity, accuracy, and service levels.
• Lead daily shift meetings and department stand-ups to align crew on goals, communicate operational priorities, and review prior-shift performance results.
• Promote and support continuous improvement initiatives, including the application of Lean principles.
• Coordinate with leadership and cross-functional partners to ensure alignment and execution of operational goals.
• Process department payroll including timecard review, exception resolution, and compliance with scheduling and overtime policies.

 

Qualifications:

• High school diploma or equivalent required; additional education in supply chain or related field preferred.
• 2+ years of leadership or supervisory experience with responsibility for directing and evaluating employee performance.
• Experience in a distribution center, warehouse, or supply chain environment preferred.
• Demonstrated ability to lead teams, make decisions, and drive results.
• Experience with workforce planning, performance management, and employee development.
• Familiarity with warehouse systems (e.g., AS400, JDA), RF scanners, and voice-picking technology.
• Proficiency in Microsoft Office.
• Strong communication, leadership, and problem-solving skills.