Procurement Manager

Title: Procurement Manager

About Liberty Home Guard:

Liberty Home Guard is a leading home warranty provider committed to delivering exceptional service and value through innovation and customer-centric principles. We pioneer higher standards of excellence, take a long-term view, and treat everyone with respect to make a positive impact on customers, employees, and communities. Our focus on bold risks and continuous improvement has earned us top industry accolades and the highest customer review ratings among major providers.

Processing millions of service requests (claims), we ideate, research, develop, and deliver life-changing services for homeowners nationwide. At Liberty Home Guard, we embrace new technologies and scalable IT solutions to support operational excellence, improve internal efficiency, and empower teams across the organization. We’re eager to learn, adapt, and achieve more together.

We are seeking a hands-on and results-driven Procurement Manager to lead our procurement operations and help drive cost efficiency, supplier performance, and strategic purchasing initiatives.

The Impact You Will Have:

In this role, you will lead the Procurement Department, which sources appliances, systems, and parts for home warranty claims across our national supplier network. You will oversee the team’s daily operations, data analytics, and vendor management initiatives to ensure that procurement processes are efficient, cost-effective, and aligned with company goals. You will play a key role in maintaining and improving our proprietary systems, managing vendor relationships, and driving departmental performance through training, data-driven strategy, and innovation.

Your duties and responsibilities include but are not limited to the following:

• Provide strategic direction to the Procurement Department, ensuring alignment with company goals.
• Strengthen supplier partnerships, negotiating competitive pricing and favorable contract terms.
• Oversee the comprehensive research, acquisition, onboarding, and maintenance of our supplier network.
• Conduct regular vendor performance reviews focusing on reliability, delivery, returns, and pricing integrity.
• Design and execute procurement strategies that align with company objectives, budgetary constraints, and service quality standards.
• Present data-driven insights to leadership and propose actionable strategies for process or cost optimization.
• Conduct regular leadership meetings to address departmental progress, challenges, and improvement initiatives.
• Oversee daily productivity and ensure timely completion of procurement assignments.
• Identify opportunities for cost savings and diversification within the supplier network.
• Maintain and improve procurement workflows within the company’s proprietary systems to enhance claim efficiency, vendor communication, and order accuracy.
• Anticipate departmental needs, including resources, staffing, and technological enhancements.
• Collaborate with internal teams to ensure alignment across company initiatives.
• Lead the creation of Business Requirement Documents (BRDs) and testing for system enhancements, processes, and procedures.
• Oversee day-to-day operations, including task delegation and monitoring team workflows, queues, and procedures.
• Address escalated issues and provide strategic solutions to complex problems.
• Analyze and present performance metrics to identify trends and areas for improvement.
• Develop departmental KPIs and ensure alignment with company objectives.
• Create and use reports to identify weaknesses and opportunities for departmental growth for the success of the company.
• Mentor and coach team members, fostering a culture of accountability and collaboration.
• Conduct performance evaluations and implement succession planning strategies.
• Work directly with Learning & Development on training programs for new and existing team members, ensuring mastery of processes and continued learning.
• Work cross-functionally with our HVAC Division to perfect our sourcing ability and drive claim costs down.
• Serve as the primary point of contact for technicians, addressing inquiries and concerns to ensure customer satisfaction and claim progression efficiency.
• Resolve disputes and implement strategies for enhancing customer satisfaction.
• Engagement in future development projects, associated with changes to the operations team and departmental necessity.
• Predictable, reliable, and punctual attendance is an essential function of this job.

Requirements:

• Strong understanding of Windows operating systems and working knowledge of MacOS
• Proven experience in call center management, team leadership, and product development.
• Strong analytical, decision-making, and problem-solving skills.
• Excellent communication, presentation, and interpersonal skills.
• Ability to anticipate customer needs and align team goals with long-term company objectives.
• Innovative mindset to incorporate emerging trends and technologies into service and quality assurance practices.
• This role requires consistently maintaining a professional demeanor in all interactions, including with employees, colleagues, higher-ups, and external stakeholders.
• Proficiency in forecasting staffing needs and managing resources during high-demand periods.
• Competence in analyzing and interpreting performance data (KPIs, OKRs) to refine workflows and improve service delivery.
• Demonstrated ability to multitask, prioritize, and manage time effectively.
• Proactive, detail-oriented, and adaptable to a dynamic environment.
• Flexibility to adjust schedules and priorities to meet business needs, including during peak claim periods.
• Deep understanding of fostering a culturally sensitive team environment, promoting inclusion and belonging.
• Emotional intelligence to handle interpersonal relationships judiciously and empathetically.
• Ability to anticipate customer needs and align team goals with long-term company objectives.
• Innovative mindset to incorporate emerging trends and technologies into service and quality assurance practices.
• This role requires consistently maintaining a professional demeanor in all interactions, including with employees, colleagues, higher-ups, and external stakeholders.
• You must act with integrity, transparency, and accountability, serving as a role model for the team and ensuring that all decisions and actions reflect the company’s core values.
• Ensure a workplace culture that prioritizes mutual respect, empathy, and fairness in every relationship, fostering trust and credibility with internal and external parties.
• Set the tone for ethical conduct in managing sensitive information, addressing conflicts, and making impartial decisions.

Pay Rate: $25.00 - $30.00 per hour