Director of Operational Excellence

Director of Operational ExcellenceThe Business Process Optimization Manager provides managerial and operational leadership for continuous improvement, data-informed decision support, and organizational alignment within the Franklin Business Services Office (FBSO). The position supervises two professional-level staff and provides functional and project leadership across FBSO teams. Working within delegated authority and in coordination with the Sr. Director, the Manager establishes operational standards and performance measures; leads analysis, process design, and implementation of approved improvement initiatives; and develops recommendations regarding business processes, technology, staffing, and resource allocation. The position translates approved priorities into measurable work plans, monitors operational performance, and coordinates cross-functional execution to improve efficiency, service quality, controls, and organizational effectiveness.Knowledge, Skills, Abilities and/or Competencies - Proficiency in technological solutions for Process documentation and project management tracking & includes but is not limited to Microsoft Office products and tools, including Power Automate and Power BI. Experience in project management; demonstrating ability to define project scope, objectives, and deliverables; lead cross-functional teams and committees, foster collaboration, and update stakeholders with status reports. Excellent interpersonal, written, and verbal communication skills to interact with a variety of personalities at all levels; exercising tact, confidentiality, sound judgment, diplomacy, and flexibility to promote positive working relationships and job effectiveness. Substantially developed interpersonal and teamwork skills to successfully work with diverse groups in an academic environment. Demonstrated ability to coordinate and manage multiple competing projects in an organized, efficient manner by prioritizing tasks to meet deadlines. Ability to act independently and exercise sound judgment with sensitivity to identify matters that require higher-level management consultation. Proficiency in process analysis. Strong analytical and problem-solving skills. Solid knowledge of processes, protocols, and procedures with a focus on budget, account and fund management and personnel/position management. Demonstrated experience performing complex analyses involving programmatic and fiscal considerations, developing action plans, and independently exercising sound judgment within delegated authority, including identifying matters that require Sr. Director consultation or approval.