Program Coordinator Developmental Disability Service

Job Description

Job Description

Benefits:

• Competitive salary
• Opportunity for advancement
• 401(k) matching
• Bonus based on performance

About Helpful Hearts Health Services Inc.

Helpful Hearts Health Services Inc. is a DDA-licensed provider supporting adults with intellectual and developmental disabilities through person-centered residential, personal support, community development, employment, nursing, and related services.

We are seeking an organized, dependable, and compassionate Program Coordinator to support the day-to-day operation of our residential and community programs.

Position Summary

The Program Coordinator assists with oversight of assigned homes and community programs, supports staff, ensures person-centered service delivery, and helps maintain compliance with agency, DDA, COMAR, and CMS requirements.

This is a hands-on, field-based role requiring strong communication, organization, follow-through, and time-management skills. Occasional evenings, weekends, and on-call responsibilities may be required based on program needs.

Key Responsibilities

Individual Support & Planning

• Support individuals in their homes and communities to promote safety, independence, and meaningful participation.

• Assist with development, review, and implementation of PCP goals, outcomes, and strategies.

• Attend annual PCP and team meetings and support service coordination.

• Monitor individual progress and required follow-up.

Program Oversight & Compliance

• Assist the Program Manager with oversight of assigned homes and programs.

• Ensure services meet agency, DDA, COMAR, CMS, and PCP requirements.

• Complete regular home, community, and compliance visits.

• Monitor medical, dental, psychiatric, therapy, and other appointments; ensure follow-up recommendations and documentation are completed.

• Review household funds, logs, daily notes, service documentation, and incident reports for accuracy and completeness.

Staff Support & Leadership

• Provide coaching, support, and accountability to DSPs and House Managers.

• Assist with scheduling, call-outs, and staffing coverage.

• Help orient and train new staff and reinforce agency expectations and best practices.

• Report performance concerns to the Program Manager and assist with corrective actions as directed.

Documentation & Administration

• Complete required documentation accurately and timely, including summaries, progress notes, follow-up reports, and service records.

• Review staff notes, timesheets, medical records, and service logs for accuracy.

• Use agency scheduling, electronic records, and reporting systems appropriately.

Communication & Collaboration

• Maintain professional communication with individuals, families, guardians, CCSs, House Managers, DSPs, nurses, Program Managers, and other team members.

• Attend staff meetings, DDA trainings, and agency-required events.

• Collaborate with leadership to ensure continuity, quality, and timely resolution of concerns.

Minimum Requirements

• Associate degree in Human Services or related field; Bachelor’s preferred.

• At least 3 years of experience supporting individuals with developmental disabilities.

• Valid driver’s license, reliable transportation, and active auto insurance.

• Full driver’s license with no more than 3 driving points.

• Strong communication, documentation, organization, and follow-through skills.

• Ability to lift up to 50 lbs when required.

Preferred Qualifications

• Experience with a Maryland DDA residential or community-based provider.

• Knowledge of DDA and COMAR requirements.

• Experience coordinating services, coaching staff, or leading DSP teams.

• Strong time-management and problem-solving skills.

Why Join Helpful Hearts?

• Mission-driven and supportive work environment.

• Meaningful work supporting individuals with developmental disabilities.

• Professional growth and advancement opportunities.

• Competitive salary and benefits.

Schedule

• Full-time

• Occasional evenings and weekends

• On-call responsibilities as assigned

Benefits

• Professional development assistance

• 401(K) retirement plan

• Competitive salary

• Opportunities for advancement