Night Manager

About Four Seasons Resort Naples Beach Club A rare gem on Florida’s Gulf Coast of Southwest Florida, the Naples Beach Club is a Four Seasons Resort featuring 156 luxurious beachfront private residences and a 222-room hotel within a 125-acre walkable coastal village in Old Naples. The resort offers residents-only facilities, a luxury spa, a state‑of‑the‑art well‑being and fitness center, fine dining outlets, a tennis center, an 18‑hole golf course, bowling, a movie theater, and an exclusive private club. It is a first‑of‑its‑kind destination designed for modern elegance and local heritage. The Role: Night Manager The Night Manager acts as the manager on duty during the overnight shift, overseeing all overnight staff, managing the front drive and guest-related resolutions, and ensuring exceptional service and a seamless guest experience. The position requires accurate communication and follow‑up on issues, guest requests, and special requirements, anticipating guest needs, delivering personalized service, and maintaining the highest brand standards. Responsibilities Lead staff and overnight operations in related departments to ensure consistency in guest service and adherence to operational standards. Ensure all employees perform assigned tasks and coordinate Front Office communication with other departments. Keep overnight staff informed of nightly activities, group and VIP arrivals and in‑house as well as special requests. Process all financial transactions, including verification and processing of credit card transactions in accordance with company policies. Perform night audits on time, ensuring accuracy on all audit paperwork and shift reports, and deliver any financial reports as required. Ensure timely compilation of Front Office reports for the Morning Operational Meeting presentation. Assist with guest check‑in and check‑out as needed, ensuring a warm welcome, accurate billing, and efficient service throughout the stay. Act as the senior manager on duty in the absence of senior leadership, taking swift and appropriate action in emergencies, safety, or guest‑related situations with support from Overnight Security staff. Resolve customer complaints from all areas of the resort, handling all guest interactions with the highest level of hospitality and professionalism, and accommodating special requests whenever possible. Monitor inventory and restock supplies as needed. Document any employee issues and implement corrective action when necessary to maintain high service standards. Conduct a formal hand‑off to the relieving manager in the morning and complete other duties and projects as assigned. Ensure standards are being met, staff are supported, high guest satisfaction is maintained, and all guest requests are responded to accurately and timely. Qualifications Minimum 2+ years of supervisory or management experience in Front Office or Rooms Division; experience in a luxury hotel setting preferred. Excellent leadership skills with the ability to motivate and challenge a diverse team. Computer proficiency with knowledge of hotel operating systems. Ability to manage multiple priorities with a high level of autonomy. Direct contact with guests requires personal presentation and strong communication skills. Fluency in English and current work authorization in the United States. Spanish language skills are preferred. Benefits Competitive salary. Market‑leading benefits package including Medical, Dental, Vision, and 401(k) with employer matching starting at 30 days. Time‑off plans starting on the day of hire. Inclusive work environment and cohesive team. Complimentary and discounted hotel stays worldwide. Well‑being and mental health initiatives. Diversity, equity, and inclusion initiatives. Complimentary employee meals and beverages. Tuition reimbursement. Equal Opportunity Employer Four Seasons is an Equal Opportunity, Affinitive Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. #J-18808-Ljbffr Naples Beach Club, A Four Seasons Resort