Sales & Member Services Representative

Job Description

Job Description

Benefits:

• 401(k) matching
• Employee discounts
• Opportunity for advancement
• Training & development

If you love working with children and want to have a blast when you come to work, Goldfish is the place for you! We have a wonderful warm and tropical atmosphere that will make you smile every day when you come to work. We wear flip flops, we sing on the job, we give high fives freely, but most importantly, we love our employees and reward them for their hard work.

We are currently hiring multiple energetic Sales and Member Services Representatives who have a passion for kids and the water. Must be available to work 3 shifts per week (12-18 hours), including at least one weekend shift. Prior experience is not necessary, but a willingness to learn and have FUN is a must! Paid training is provided!

A Few Things About Us: 

• We work hard, but love to have fun with our students and each other!
• Training is paid and Lifeguard/CPR courses are provided in-facility exclusively to Goldfish employees!
• Shifts are set each week and consistent until YOU request a new schedule!
• Financial bonuses and advancement opportunities including supervisory and management positions!
• Wonderful warm and tropical atmosphere centered around kids and family comfort!
• Even better? Due to the rapid growth of our school, advancement opportunities exist for the right candidate.

Benefits:

• Flexible hours and scheduling
• Competitive pay
• Growth opportunities
• Valuable work experience
• Increased social opportunities
• Future references/referrals
• On-the-job training and certification opportunities

Requirements:

• Experience working with children. 
• Relate well to children, parents, team members, and have great communication skills.
• Must have or obtain Lifeguard & AED/CPR/First Aid certifications as a condition of employment within 90 days (Courses are provided by facility staff, limited exclusively to Goldfish Swim School staff members!)
• Excellent interpersonal communication and organizational skills

Job Title: Sales & Member Services Representative
Reports to : General Manager
FLSA Status: Non-Exempt
Summary: 

• Promotes quality customer service face to face and over the phone to current and future guests. 
• Process sales and enrollment transactions. 
• Acts as the first point of contact for current and future Goldfish guests, and responsible for presenting a positive image for the company. 

Customer Service Duties and Responsibilities:

1. Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner.
2. Processes student registrations using effective sales/customer service techniques.
3. Resolves customer concerns/complaints using a professional approach.
4. Assists members with purchases of merchandise and vending.
5. Greets parents and students as they report to the front desk.
6. Checks in students on the attendance tracking system.
7. Maintains cleanliness and safety of the front desk area, Snack Shack area, changing areas, restrooms and observation area.
8. Monitors Snack Shack and Treasure Island Retail areas for guest services, re-stocking, and occasional visual merchandising. 
9. Checks voicemail and email correspondence and responds in a timely manner.
10. Makes collection calls to resolve open account problems.
11. Brings creative ideas forward to ensure efficient operating procedures and an engaging atmosphere for students and staff. 
12. Fulfills other duties and responsibilities as assigned by the Employer, including training as working as a team Swim Instructor if desired. *Ask about becoming a Swim Instructor in your interview!

Education/Experience: High school diploma or GED required. Some college preferred. Two years previous customer service and/or sales experience required. Intermediate level computer skills required using Gmail, Google Sheets, and other software systems.
Certifications and licenses: Lifeguard , CPR, First Aid and AED certification required within 90 days of hire (internal training provided).
Work Environment : While performing this job, the employee is exposed to occasional heat and humidity if needed on the pool deck. Lobby desk is temperature controlled. We encourage our staff members to stand, smile, and greet our guests when approached, but chairs are allowed during quiet work times. Noise level is usually moderate.