AUTOMOTIVE SHOP MANAGER
Mike's Automotive
Job Description
Job Description
Oversee all day-to-day shop operations to ensure smooth, efficient workflow
Manage vehicle flow from check-in through delivery to maximize productivity and minimize downtime
Lead, train, coach, and motivate technicians, foremen, and service advisors
Hold team members accountable to performance, quality, and productivity standards
Conduct daily meetings, workflow reviews, and performance check-ins
Assist with hiring, onboarding, training, and disciplinary actions when necessary
Ensure all repairs, diagnostics, and inspections meet company and industry standards
Review work orders for accuracy, completeness, and proper documentation
Assist with difficult diagnostics or repair decisions when needed
Enforce proper use of tools, equipment, and shop procedures
Support service advisors with customer concerns, and complex explanations
Ensure clear communication between the front office and technicians
Maintain high customer satisfaction and handle any issues professionally
Ensure vehicles are delivered on time and repaired right the first time
Monitor efficiency, and overall shop profitability
Work with ownership to meet and exceed monthly and yearly performance goals
Control expenses, comebacks, and warranty work
Track and report shop performance metrics
Maintain a clean, safe, and organized shop environment
Ensure compliance with safety regulations and shop policies
Oversee maintenance of shop equipment and tools
Enforce shop cleanliness, appearance, and professionalism
Vacancy posted more than 2 months ago
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