Service Shop Foreman

Job Description

Job Description

★ NOW HIRING: Service Shop Foreman

At Hunter Truck, our people are the driving force behind our success. As one of the largest Peterbilt dealer groups in the country, we combine the resources and opportunities of a growing organization with a culture where people are empowered to make an impact. With twenty-eight locations across Pennsylvania, New Hampshire, New Jersey, New York, Vermont, and West Virginia, we offer the scale, support, and career opportunities to help you take your career to the next level.

Come build your career with a team that invests in you from day one.

POSITION AT A GLANCE

Location: Pittsburgh, PA
Position Type: Full-Time
Schedule: Monday through Friday, 7:00AM - 3:30PM
Address: 4637 Campbells Run Road, Pittsburgh, PA 15205

SUMMARY

Ensures that repairs are performed correctly and efficiently by qualified technicians and that the service department maintains a consistently high level of customer satisfaction.

ESSENTIAL DUTIES  include the following. Other duties may be assigned.

• Greet customers in a professional and courteous manner to promote goodwill and confidence.
• Listens to customer’s description of vehicle problem to determine possible solutions and work procedures.
• Insures a clear understanding of the customer’s financial responsibility to the repair order and what part of the total repair he will be expected to cover.
• Delegates and distributes work to an applicable qualified technician.
• Provide complete understanding of work to be done on the customers vehicle and the time needed to perform the work.
• Monitors all jobs in progress to assure quality standards are maintained.
• Provide technical support for technicians when necessary.
• Provide the customer with an accurate repair estimate.
• Advises the expected time the unit will be in the shop and immediately informs the customer of any delays incurred.
• Maintain a good working knowledge of applicable warranty offerings.
• Road tests vehicles to quality-check work performed to insure it is ready to be returned to the customer.
• Assist technicians in developing their skills, including on the job training.
• Maintains shop tools and equipment inventory. Work with the Service Manager on obtaining repairs and/or replacement of worn out tools and equipment.
• Ensures shop supplies are adequately supplied.
• Supervise the housekeeping of the customer’s truck, the shop, the truck lot, and the locker room.
• Reviews and analyzes, with the Service Manager, technicians’ and production efficiency records.
• Schedule future appointments, when applicable, to insure the technician is not overtaxed.
• Provide sufficient written information for the night shift foreman to accomplish the work requested without bothering customer to repeat information.
• Demonstrates to customers, when applicable, parts associated to the repair to substantiate why the work was needed.
• Documents all required information for successful completion of a warranty claim.
• Assist the Service Manager in recruiting, interviewing, hiring, and motivating all qualified service technicians.
• Understands, keeps abreast of, and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
• Ensures all health and safety policies and procedures are followed by employees.
• Ensure that all department employees receive appropriate manufacturer training.
• Conducts regular performance reviews for all technicians in accordance with dealership guidelines.
• Ensure that all repairs are assigned to technicians in an equal and fair manner.
• Ensures repairs are charged out correctly.
• Reports all out-of-stock parts and/or shortages associated to shift repairs to the Service Manager.
• Maintain high-quality service repairs and minimal comebacks. Conduct periodic spot checks of completed jobs for thoroughness and quality.
• Reviews all repairs performed, and is prepared to discuss with the customer, in detail, the work done.
• Accounts for all documents; ensures that none are missing and all are processed correctly.
• Assist the Service Manager in handling all customer complaints within 24 hours, informing other managers as appropriate.
• Understands and ensures compliance with manufacturer warranty and policy procedures.
• Assigns warranty operations to the appropriate qualified technician insuring Flat Rate hours are known prior to beginning the job.
• Documents all repairs using the Complaint, Cause, and Correction style of documentation and insures all other information is included (i.e. pictures, sublet invoices, component serial numbers, etc.).
• Provide documented proof that the repair is warrantable by using all available tools needed to obtain the information (i.e. WebCatÒ, SirÒ, Cat PowerNetÒ, etc.).
• Ensures all warranty parts are tagged by the technician and stored in the container provided in the shop.
• Manage department performance using tools such as the daily operating control (DOC), efficiency and productivity control, comeback reports, warranty reports, telephone surveys, and monthly forecasts.
• Monitor technicians' daily productivity reports and corresponding payroll records
• Monitors shop condition, including cleanliness, safety, and the condition of shop equipment at the end of the shift. Report any problems to the service manager or dealer.
• Ensure the proper care, storage, and inventory of special tools.
• Keeps abreast of new equipment and tools available and recommends purchases.
• Attend manager’s meetings as requested.
• Strive for harmony and teamwork within the department and with all other departments.
• Maintain safe work environment.
• Maintain professional appearance.
• Adhere to and promote all existing health and safety policies in the workplace to reinforce the Hunter culture of a safe work environment

SUPERVISORY RESPONSIBILITIES 

Responsible for the overall direction, coordination, and evaluation of this unit; Also directly supervise 8-12 non-supervisory employees. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Four to ten years related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence; ability to speak effectively before groups of customers or employees of organization

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; Ability to compute rate, ratio, and percent.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several variables in standardized situations

CERTIFICATES, LICENSES, REGISTRATIONS

State Vehicle Inspector Certification preferred

Valid Driver's License required; must meet company insurability standards

Commercial Driver’s License preferred; must meet company insurability standards

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; stoop, kneel, crouch, or crawl; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to climb or balance. The employee must regularly lift and/or move up to 50 pounds, frequently lift and/or move up to 100 pounds, and occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to moving mechanical parts and outside weather conditions. The employee is frequently exposed to fumes or airborne particles. The employee is o