Operations Manager

Summary: The Operations Manager at Heart of Texas Goodwill Industries, Inc. is responsible for overseeing the movement, distribution, and storage of materials, ensuring the efficient flow of incoming and outgoing materials to guarantee timely delivery to stores and vendors. This role also encompasses the management of transportation logistics, vehicles, equipment, and strategic planning for warehouse operations, all while prioritizing safety and operational efficiency.

Essential Duties and Responsibilities : Include, but are not limited to the following as other duties may be assigned:

• Logistics and Transportation Management:
  • Ensure all drivers for contracts and transportation adhere to schedules based on contract and store needs.
  • Manage driver times and schedules.
  • Print and distribute house calls.
  • Log daily driver inspection sheets.
  • Log daily forklift inspection sheets.
  • Maintain current inspections on all vehicles, equipment and trailers.
  • Schedule estimates for vehicle and trailer repairs.
  • Notify the Director of Operations of any necessary repairs on trailers or vehicles.
  • Maintain a log of all fuel and purchase receipts, submitting them to accounting in a timely manner.
  • Communicate effectively with the Aftermarket Manager to ensure proper transportation needs are met.
  • Ensure daily vehicle inspections are completed.
• Warehouse and Inventory Management:
  • Maintain and project all warehouse space.
  • Keep a bale log and notify the Aftermarket Manager when the count reaches a saleable quantity.
  • Communicate operational needs, such as the purchase of gaylords and pallets, to the Director of Operations.
  • Complete Purchase Orders as needed.

Employee Management & Safety:

• • Ensure that employees adhere to their scheduled hours and do not work before or after.
  • Be task-driven with safety as a top priority.
  • Other tasks as assigned.

Leadership Competencies

Leadership Competency

Hourly / Non-Supervisory Leader

OUR TEAM


Emotional Maturity and Respect


Thinks how their actions make other people feel and acts appropriately. Tempers personal emotions and escalates sensitive issues to the appropriate level of management.


Integrity


Can be counted on and trusted; models professional ethics by acting honestly.


Capacity for Change and Innovation


Open to new ideas and ways of doing things; gives ideas collaboratively to improve processes or programs.


Interpersonal Skills


Builds relationships and works well with others; listens to understand and answers appropriately.


Commitment to Development and Empowerment of Self and Others


Completes required training and looks to grow on the job through continuous learning; becomes self-sufficient.


OUR COMMUNITY


Commitment to Goodwill's Mission, Vision, and Values


Actions are in line with Goodwill's Mission, Vision, and Values.


Commitment to Diversity, Equity, and Inclusion


Works well with people that look and think differently.


Community and Service


Wants to help others and make a difference in the community.


OUR GROWTH


Commitment to Excellence and Customer Service


Meets goals and gives outstanding customer service to customers, donors, and participants.


Business Acumen


Makes good choices. Effectively transfers learning from one situation to another.


Stewardship and Accountability


Takes care of company property. Takes responsibility and ownership of personal actions and outcomes.

Qualification Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. All individuals must pass a drug screen. A criminal background check is required.

Minimum Skills:

• Strong leadership and management skills.
• Strong customer service orientation: commitment to quality, responsibility, high work standards, and initiatives.
• Strong time management skills with a focus on the ability to handle multiple project needs simultaneously.
• Excellent written, verbal, and interpersonal communication skills.
• Advanced use of Microsoft Office (e.g., Word, Excel, Outlook) applications.
• High attention to detail and accuracy.
• Enthusiasm for the mission of the organization.
• Must maintain a personal vehicle in order to drive for company purposes.
• A valid driver's license and valid automobile insurance acceptable to Goodwill's liability insurance carrier. Frequent travel is required.
• Flexible work schedule that can accommodate the operating schedules of the retail stores and the needs of donors.
• Ability to multi-task effectively; must be able to adjust to frequent changes, delays, or unexpected events; must be flexible and/or adaptable as work requirements change.
• Must meet deadlines.
• Ability to work effectively in a team-based environment and interact professionally with customers and highly diverse employees on a regular basis.

Education and/or Experience, Technical Skills:


High School Diploma or GED required, Bachelor's degree in Business Administration or a related field preferred.

Work Environment:


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is

• Regularly exposed to moderate noise levels.
• Occasionally exposed to varying temperatures.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• The employee is frequently required to lift and/or move up to 50 pounds.

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Discrimination Reports:

It is the policy of Heart of Texas Goodwill to ensure equal employment opportunity in accordance with all state and federal regulations and guidelines. Employment discrimination against employees and applicants due to race, color, religion, sex (including sexual harassment), national origin, disability, age (40 years old or more), military status, or veteran status is illegal.

Heart of Texas Goodwill managers and employees will comply with state and federal equal employment laws, rules, regulations, and guidelines. Any employees that deliberately violate this policy will be subject to disciplinary action.

Persons who believe Heart of Texas Goodwill has discriminated against them may file a discrimination complaint with the Compliance Officer. The Compliance Officer has full authority to manage issues involving employment discrimination.

Point of contact to file allegations of discrimination:

Compliance Officer

Location:1700 S New Road, Waco TX 76711

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