Epic Ascent Guest Experience Concierge - Remote

Job Overview We own and operate the most renowned destination resorts in the world as well as regional and local ski areas outside major cities, and connect them all through one unrivaled network. Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first). We’re building something new to redefine the ski and snowboard private lesson experience through Epic Ascent, an elevated, premium service designed to deliver a guest’s best day on the mountain. Epic Ascent is built around the belief that extraordinary mountain experiences don't happen by accident. The Epic Ascent Concierge Agent is the cornerstone of that experience. From pre-arrival planning through on-mountain support, the Concierge Agent ensures guests experience the full value of Epic Ascent, delivering a seamless, elevated journey that feels effortless, personalized, and uniquely tailored to them. The Epic Ascent Concierge Agent is a concierge-focused professional within the Product Sales & Services Department, delivering elevated guest experiences through personalized support, operational coordination, and exceptional service for ski and snowboard school guests. Acting as a central resource for guests, instructors, and resort partners, this role coordinates private lessons, specialty experiences, guest communications, and day-of logistics to ensure a seamless and memorable experience from booking through departure. By partnering across departments, managing complex guest needs, and providing proactive solutions in a dynamic environment, the Advanced Concierge Agent delivers premium service that reflects Vail Resorts' commitment to Epic Service and an Experience of a Lifetime. Employment Details Employment Type: Winter Seasonal 2026/2027 Shift Type: Full Time Housing Availability: Deliver elevated, personalized guest experiences by creating meaningful connections and modeling Vail Resorts' commitment to Epic Service. Responsibilities Act as the primary point of contact for ski and snowboard school guests, instructor, and internal support needs, providing concierge-level service and professional communication through phone, email, text, and in-person interactions. Coordinate private lesson and specialty product logistics, including booking support, lesson routing, meeting location confirmation, and operational support. Manage operational workflows, tracking tools, and guest records to ensure accuracy, accountability, and continuity of service. Monitor daily operations and proactively identify service risks, guest concerns, and workflow challenges, and escalating issues appropriately. Execute accurate point-of-sale transactions, including guest profile management, payments, adjustments, exchanges, and order fulfillment. Maintain current knowledge of resort products, policies, and Ski & Snowboard School operations, serving as a resource for guests and team members. Contribute to a safe, organized, and high-performing work environment through daily operational support, workspace readiness, and adherence to company policies and procedures. Demonstrate flexibility, accountability, and a team-first mindset by supporting evolving business needs and performing other duties as assigned. Qualifications Preferred: experience as a concierge or in a hospitality setting. Demonstrated ability to deliver personalized, high-touch service, building trust and creating memorable experiences for premium guests. Strong verbal and written communication skills with the ability to engage guests, influence partners, and serve as a trusted single point of contact from booking through departure. Strong attention to detail and high work standards in support of accurate, flawless delivery. Remote role, preferred location within a commutable distance to Vail and Beaver Creek. Previous experience working remotely and navigating multiple technology platforms to perform work is preferred. Benefits MORE employee discounts on lodging, food, gear, and mountain shuttles 401(k) Retirement Plan Employee Assistance Program Excellent training and professional development Full Time roles are eligible for the above, plus: Full Time Additional Benefits Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours) Employees can work remotely from British Columbia, Washington D. Please note that the ability to work in person or off-site, and the particulars related to such work, are subject to change at any time; and, accordingly, the Company reserves the right to change its policies and/or require in-person/in-office work or off-site work at any time in its sole discretion. We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. #J-18808-Ljbffr Vail Resorts