Trainer and Web Content Editor

Responsible for ensuring all digital content is engaging, accurate, and optimized for both search engines and user experience. Additionally, provides scheduled or ad-hoc training sessions on institutional application usage to internal users. JOB SPECIFICATIONS Conduct gap analyses and facilitate engaging workshops, webinars, or one-on-one sessions with users. Develop high-quality training materials, such as presentations, participant guides, e-learning modules, and concise job aids. Evaluate the effectiveness of training programs through surveys, feedback, and performance metrics, refining designs for ongoing improvement. Oversee the content lifecycle on primary digital platforms, ensuring all web copy is written, proofread, and edited for clarity, grammatical accuracy, and brand alignment. Confirm that all published content complies with corporate style guides, brand standards, accessibility requirements, and legal obligations. Address user requests and inquiries within the established service level agreement timeframes. Prepare comprehensive manuals and user guides for core in-house systems and applications in written or video format. MINIMUM ACADEMIC/PROFESSIONAL QUALIFICATION Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Computer Science / Information Technology, Communication, English or equivalent qualification in the related field Certification in Training & Development is a plus RELATED EXPERIENCE 3+ years of experience in a role combining training/facilitation and professional content editing/management. Previous education industry experience would be a plus Proficiency in a Content Management System (CMS) like WordPress or Drupal. Familiarity with HTML/CSS and basic web design principles. Have basic technical knowledge on Microsoft 365 products, example Microsoft Teams. Excellent written and verbal communication, editing, and proofreading skills. Has knowledge in video editing software. Proven ability to develop and deliver effective training, adapting to different learning styles. Have basic knowledge of information systems concept and terminology Ability to communicate with a wide variety of people verbally and written Strong analytical skills and skilled at managing multiple priorities Exceptional attention to detail, organization, and project management skills. COMPETENCIES (BEHAVIOURAL) Maintains an excellent attendance record and is dependable Strives to continually build knowledge and skills (professional and technology related) Responds promptly to user needs and solicits feedback to improve service; meet commitments. Forward thinking in the potential use of future technology #J-18808-Ljbffr