Order Management & Customer Success Coordinator

Job Description

Job Description

Benefits:

• Competitive salary
• Opportunity for advancement
• Training & development

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Order Management & Customer Success Coordinator American Screening Corporation | Shreveport, Louisiana | Onsite

Position Summary

ASC is seeking an organized, detail-oriented Order Management & Customer Success Coordinator to serve as a central communication hub between customers, Accounting, Sales, Warehouse Operations, and Executive Management. The ideal candidate thrives in a fast-paced environment and can manage customer service, order processing, payment collection, credit management, trade show coordination, and cross-functional project support.

Key Responsibilities

Customer Service & Order Management

• Serve as the primary point of contact for customer inquiries via phone, email, and portals
• Build strong customer relationships through proactive communication and follow-up
• Process customer orders accurately, reviewing pricing, inventory, shipping, and payment status
• Coordinate with warehouse and shipping teams to ensure timely delivery
• Monitor open orders and communicate updates; process returns, credits, and replacements

Accounts Receivable & Credit Management

• Contact customers regarding outstanding invoices and past-due balances
• Process ACH, credit card, wire, and check payments
• Follow up on unpaid invoices and coordinate approved payment arrangements
• Assist Accounting with reducing aging receivables and improving cash flow
• Assist with credit applications, verify trade references, and monitor credit limits
• Recommend credit holds per company policy; work closely with the Controller on collections

Executive & Cross-Department Support

• Support the Controller with collections, account reviews, payment tracking, and audit documentation
• Coordinate with the Warehouse Manager on priority shipments, shipping discrepancies, and fulfillment timelines
• Assist the VP of Sales with customer follow-up, account records, and sales team administrative needs

Trade Show & Event Coordination

• Assist with planning and execution of industry trade shows and conferences
• Coordinate booth materials, marketing collateral, giveaways, and product samples
• Track deadlines and logistics; support travel, shipping, and post-show lead follow-up

CRM & Administration

• Maintain accurate records in HubSpot, ERP, and customer databases
• Generate reports and provide administrative support to leadership
• Assist with process improvements and workflow documentation

Performance Metrics Order Accuracy, CSAT, Response Time, AR Collection Performance, DSO, Order Processing Speed, CRM Data Accuracy, Trade Show Execution, Customer Retention

Qualifications

Required:

• 5+ years in Customer Service, Order Processing, Accounts Receivable, Collections, or Administrative Coordination
• Strong communication, organizational, and multitasking skills
• Proficiency in Microsoft Office; experience with CRM and ERP systems

Preferred:

• Experience with HubSpot, NetSuite, Odoo, or QuickBooks
• Background in healthcare, medical devices, fulfillment, or distribution
• Trade show coordination and credit/collections knowledge

Compensation

• $35,000–$45,000+ based on experience
• Performance bonuses, PTO, paid holidays, and professional development opportunities
• Full-time onsite position

Why ASC? Join a growing company dedicated to becoming the global leader in testing and compliance solutions. You'll play a critical role in customer success while supporting ASC's operational excellence.

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