Specialist, Customer Contact Center

## Specialist, Customer Contact CenterKnoxville,Tennessee,USAApply NowFind out how well you match with this job**Requisition ID:** 71060 **About Whirlpool Corporation**Whirlpool Corporation (NYSE: WHR) is a leading home appliance company, in constant pursuit of improving life at home. As theonly major U.S.-based manufacturer of kitchen and laundry appliances, the company is driving meaningful innovation to meet the evolving needs of consumers through its iconic brand portfolio, including *Whirlpool*, *KitchenAid*, *JennAir, Maytag*, *Amana,* *Brastemp*, *Consul*, and *InSinkErator*. In 2024, the company reported approximately $17 billion in annual sales - close to 90% of which were in the Americas - 44,000 employees, and 40 manufacturing and technology research centers. Additional information about the company can be found at WhirlpoolCorp.com.## **This role in summary**Whirlpool is currently seeking qualified candidates for a **Senior Representative, Customer Contact Center**. We would like the candidate to be onsite our Customer Experience center, but will look at remote candidates.This position is one of the primary contacts for customers attempting to reach JennAir Canada.. This individual will beC responsible for administering corporate policy while providing excellent customer service for pre and post-sales support. This individual will also assist with other projects as necessary to create the best customer experience for all brands within the Whirlpool family. e responsible for administering corporate policy while providing excellent customer service for pre and post-sales support. This individual will also assist with other projects as necessary to create the best customer experience for all brands within the Whirlpool family.## **Your responsibilities will include*** Customer service is key to being successful in this role* Resolve consumer requests in a fast-paced environment. Multi-skilled and Multi-channeled* Provide quick and accurate answers for both post and pre-buy inquiries* Assist consumers in finding the resolution that best fits their situation while developing a rapport that perpetuates the JennAir/Customer relationship## **Minimum requirements*** High School Diploma or GED* 1+ years of customer contact center experience (virtual or in-person)## **Preferred skills and experiences*** Assist consumers in finding the resolution that best fits their situation while developing a rapport that perpetuates the JennAir/Customer relationship* Great communication skills* Passionate and creative thinking to assist consumers with unique situations* Ability to work a flexible schedule that may include the closing shift* Previous experience demonstrating attention to detail, decision-making, and analytical skills are required* Strong reading comprehension level* Self-motivation, strong teamwork skills, flexibility, and impeccable work ethic are essential for success on this teamConnect with us and learn more about Whirlpool CorporationSee what it's like to work at Whirlpool by visiting Whirlpool Careers. Additional information about the company can be found on Facebook, Twitter, LinkedIn, Instagram and YouTube.Whirlpool Corporation is committed to equal employment opportunity and prohibits any discrimination on the basis of race or ethnicity, religion, sex, pregnancy, gender expression or identity, sexual orientation, age, physical or mental disability, veteran status, or any other category protected by applicable law.**Whirlpool Corporation** is committed to being the best global kitchen and laundry companyImproving life at home has been at the heart of our business for 112 years — it is why we exist and why we are passionate about what we do. That’s why consumers trust our brands. We never take that for granted. We work every day to earn that trust by continually evolving and innovating for our consumers, helping our environment and communities thrive, and nurturing our talent to bring their talent home to Whirlpool. #J-18808-Ljbffr