Director of Value Services Business Planning, Analytics & Operations

Overview Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins. Why join Coupa? Pioneering Technology: At Coupa, we are at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend. Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence. Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other. Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa. The Impact of a Director of Value Services Business Planning, Analytics & Operations at Coupa We are seeking a Director of Business Planning, Analytics & Operations to drive the financial and operational strategy for Value Services (Professional Services, Customer Success, Support, and Education). In this role, you will own the business operations framework and analytical rigor that enable the achievement of our financial targets more predictably and at scale. Reporting to the VP of Value Services Operations, you’ll lead a team of analysts and operations managers spanning sales operations, delivery operations and business analytics. You will serve as a partner to our business leaders, owning the business rhythm - bookings and revenue forecasting, capacity optimization, and performance analytics - that underpin our growth. What You'll Do Orchestrate the operational rhythm of the business: drive the weekly forecast reviews and quarterly business reviews (QBRs), ensuring availability and accuracy of data and insights Architect demand and capacity models: build models that provide visibility into resource needs vs. incoming demand or customer growth across services and customer success, supporting leadership to make data driven capacity and margin decisions Budget and Performance management: partner with finance and leadership on budget performance vs. plan, proactively identifying drivers and root causes of variances in revenue and gross margin Support annual planning cycles: translating financial targets and strategic priorities into operational plans and resource requirements across Value Services Build operational discipline and scale: establish process and reporting frameworks and SOPs that enable operational simplicity, consistency, scale Lead and mentor the team; foster a culture of accountability and accuracy, providing hands-on support for complex analysis and modeling when needed What You Will Bring to Coupa 10-12+ Years in a Business Operations, FP&A, or Sales operations, with at least 3+ years in a people management role providing business guidance and prioritization Proven experience executing forecasting processes and capacity models in a professional services or SaaS environment where data insights enabled business decisions Deep understanding of Services P&L (Gross Margin, Utilization, Bill Rates, Backlog) and SaaS metrics (NRR, GRR, Churn) Mastery of financial modeling and data synthesis. Experience with SFDC and PSA tools (Certinia/Financial Force, Rocketlane, OpenAir) and BI platforms is highly preferred Proven ability to synthesize complex data into clear, concise summaries for stakeholders and leadership Track record of operating in ambiguity and building structure where none existed The estimated pay range for this role is $152,000 - $198,000. The starting salary for the successful candidate will be based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees. Please be advised that inquiries or resumes from recruiters will not be accepted. By submitting your application, you acknowledge that you have read Coupa’s Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy. #J-18808-Ljbffr Coupa