Food Runner

Job Description

Job Description

Benefits:

• 401(k)
• Flexible schedule
• Free food & snacks

At OPH, we utilize a team service model consisting of servers (we call them the Guest Reps), Food Runners, Drink Runners and Hosts.  The Food Runner position is a high level serving position, requiring full menu knowledge, responsible for timing food delivery.  Ensuring the highest quality plating standards.  Food Runners are often interchangeable with our Guest Reps. 

Food Runner earn an hourly wage plus tips. 

Position Overview: The Food Runner is crucial in maintaining the flow between the kitchen and the dining room to ensure guests receive their meals as promptly and accurately as possible. This position requires an individual who is efficient, detail-oriented, and dedicated to presenting food according to the highest standards of quality and presentation.

Key Qualifications:

• Proven ability to deliver food promptly and accurately to the correct guests by table and position numbers.
• Available to work flexible hours, including nights, weekends, and holidays.
• Capable of safely transporting multiple plates and beverages in a single trip.
• Skilled in using and operating necessary restaurant tools and equipment efficiently.
• Excellent communication skills, both written and spoken, to effectively follow job instructions.
• Ability to multitask effectively in a high-pressure, fast-paced environment.
• Comfortable working in areas with variable noise levels and temperature conditions.
• Physically capable of moving up to 50 pounds and able to stand and walk for an entire shift, including navigating through potentially challenging areas.

Responsibilities:

• Deliver exceptional service by ensuring the timely and accurate delivery of food to guests, maintaining high standards of food presentation.
• Greet guests warmly and with a genuine smile, enhancing their dining experience.
• Handle guest issues with sensitivity and patience, ensuring resolution to their satisfaction.
• Thoroughly check each order for special instructions or dietary restrictions before leaving the kitchen.
• Ensure that each dish meets the restaurant's standards for preparation, presentation, and completeness before serving.
• Relay any food-related concerns or guest requests to the appropriate restaurant staff, ensuring clear communication.
• Adhere to all restaurant service steps and procedures, including managing food allergies and special orders.
• Maintain compliance with all safety and sanitation standards.
• Follow all organizational policies as outlined in the Employee Handbook, contributing to a harmonious work environment.
• Perform additional duties as needed to support the team and restaurant operations.