Premium Recovery Analyst

Premium Recovery Analyst

Nautilus Insurance Group is seeking a Premium Recovery Analyst to join our team in our Scottsdale, AZ headquarters. This role is located in our Scottsdale AZ on a hybrid schedule - four days in the office, one day remote. The Premium Recovery Analyst's primary responsibility is to work directly with the insureds to recover outstanding Premium Audit and Deductible balances in a customer service focused environment. Additional responsibilities include:

• Support the overall management of Nautilus Premium Audit billing inventory, including ensuring all bills are received by agents, coordinating payment arrangements, track agent collection activities to ensure all deadlines are met as well reviewing files for external collection
• Establishes and maintains a professional relationship when contacting insureds and/or general agents for payment resolution; all calls/e-mails to be performed in a polite, professional and courteous manner
• Drive collection of delinquent premium audit and deductible balances while demonstrating a high level of judgment in collecting; balance the need to collect while fostering a strong customer relationship
• Effectively handle high volume of inbound and outbound insured and agent calls
• Partner with insureds and agents to establish payment arrangements to rectify past due A/R balances.
• Investigate and resolve complex billing issues with payments, cash application, reconciliations and system-related issues through collaboration with cross functional teams
• Effectively use problem solving skills to address and resolve insured premium audit disputes
• Prepare, assign and reconcile audit and deductible files turned over to an outside collection agency
• Perform full-cycle agency account billing, including but not limited to reconciling & allocating cash receipts, processing agent payments, and answering AR inquiries
• Create and monitor monthly reports to present to management
• Interacts with team-members to encourage and foster a positive work environment

The Company is an equal employment opportunity employer. We do not accept any unsolicited resumes from external recruiting agencies or firms. The company offers a competitive compensation plan and robust benefits package for full time regular employees. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

Location and Travel: Scottsdale, AZ.

Sponsorship not Offered for this Role