Commercial Order Management Rep

Carrier Enterprise (CE) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. At CE we proudly distribute industry leading brands such as Carrier, Bryant, Payne, GREE and other brands of HVAC and Refrigeration equipment, as well as a full-line of aftermarket parts, supplies and accessories. CE has approximately 200+ locations throughout 28 states, Puerto Rico, the Caribbean, Latin America, Mexico and Canada with over 2,000+ employees. Our vast footprint, inventory and e-Commerce platform allows us to provide our customers with best in class service when they need it and where they need it. About Us Carrier Enterprise is dedicated to providing Comfort Excellence to the HVAC/R industry. Our vision for Carrier Enterprise is simple...to become a world-class distribution company, and achieve differentiation through the relentless pursuit of service excellence. Our customers and our employees make the difference. We have vast opportunities at our stores, distribution centers, field offices, business units and Headquarter location. We embrace the diverse experiences, backgrounds, knowledge and ideas that make up our company culture. Those experiences only strengthen our teams and our business. From our retail locations to our e-Commerce and mobile platforms our team has the tools to help you grow your career at Carrier Enterprise. See where your drive will take you! Find out more about CE at . Carrier Enterprise is an Equal Opportunity Employer. CE offers a competitive total pay (plus bonus on sales incentives) and benefits package inclusive of health, dental, vision, life insurance and 401(k). Commercial Order Management Rep - Commercial HVAC Products | Carrier Enterprise | Houston, TX Introduction The Commercial Order Management Representative is the support resource for our customers, partners, Commercial Sales and Multi-family teams. They are responsible for working collaboratively with the sales team as a technical advisor and Commercial/ product advocate. The Commercial Order Management Representative must be able to identify and provide reliable solutions for all Commercial and HVAC technical issues to assure complete customer satisfaction. Company Description Carrier Enterprise (CE) is a premier national distributor specializing in residential and light commercial Heating, Ventilation, and Air Conditioning (HVAC) products, parts, and supplies. We serve licensed HVAC/R dealers and contractors, ensuring top-quality HVAC solutions across 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada. With over 200+ locations, we are well-positioned to meet or exceed our customers' HVAC/R needs. Company Website: Essential Duties And Responsibilities Order entry and engaging in order/project management for Commercial Sales Provide post-sales support to internal and external customers Track shipments and logistics to customer job sites on the sale of commercial equipment Interfacing with other departments, the manufacturer as well as the customer on outstanding orders to ensure accurate processing of open PO orders based on commercial project timelines. Establish and maintain good relations with customers by providing prompt and courteous service for all customers including walk-in and telephone calls. Assist with new hire training and onboarding Review the AOM Margin holds for updating the X or J Quote records to improve margins Review the open order report for aging extended warranties and startups, aging (FOB) Holds, and other orders that may need attention Review the AP Statements for direct ships that have not been invoiced to reduce and/or eliminate lost discounts and delayed sales. Required Qualifications Our Products are commercial and residential HVAC parts and equipment, therefore, experience working with contractors is desired. Ability to handle multiple tasks in a fast-paced environment Solid problem-solving abilities with the competence to make recommendations Excellent customer service skills Strong computer skills required (Microsoft applications is a must) Educational / Experience High School Diploma or equivalent with three years’ experience 2 years minimum experience in sales, project management, or customer experience for HVAC or similar / relevant industry Benefits Health Insurance Health Savings Account Dental Insurance Vision Insurance Life Insurance Disability Insurance (Short-term and Long-term) Employee Assistance Program (EAP) Tuition Reimbursement & Professional Development Paid Vacation & Sick time Company Paid Holiday's 401(k) Plan with Employer Match Employee Discount Program Full-time and part-time positions are available. Equal Opportunity Statement Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and competence. #J-18808-Ljbffr Carrier Enterprise