Sales Specialist

B2B Sales Specialist

A growing manufacturing organization is seeking a customer-focused B2B Sales Specialist to serve as a key point of contact between the company and its customers. This individual will support both internal and external stakeholders by managing customer inquiries, coordinating order activities, maintaining accurate customer records, and delivering exceptional service throughout the customer lifecycle.

The ideal candidate is a proactive communicator with strong attention to detail, a passion for customer success, and the ability to learn technical products and solutions. This role offers the opportunity to build meaningful customer relationships while partnering closely with internal teams to ensure a seamless customer experience.

Key Responsibilities

• Serve as a trusted resource for customers by developing strong relationships and providing product and service guidance.
• Respond promptly and professionally to customer inquiries through phone, email, and other communication channels.
• Investigate and resolve customer concerns while ensuring a positive customer experience.
• Maintain accurate customer records and account information within company systems.
• Process customer orders and support order management activities with a high level of accuracy.
• Coordinate with operations, engineering, production, and leadership teams to support customer needs and deliver solutions.
• Monitor open orders and proactively communicate updates to customers.
• Gather customer feedback and communicate key insights to leadership and cross-functional teams.
• Support continuous improvement initiatives focused on customer experience and operational effectiveness.

Qualifications

Required

• Bachelor's degree in Business, Marketing, Communications, or a related field.
• Minimum of 3 years of experience in business-to-business sales, customer service, account management, inside sales, or customer support.
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Demonstrated ability to provide exceptional customer service and problem resolution.

Preferred

• Experience working with CRM and/or ERP systems.
• Experience supporting customers in a manufacturing, industrial, technical, or business-to-business environment.
• Ability to learn and communicate technical product information.
• Experience coordinating with cross-functional teams to support customer requirements.

Desired Attributes

• Customer-first mentality.
• Strong interpersonal and relationship-building skills.
• Self-motivated and proactive.
• Adaptable and eager to learn.
• Detail-oriented with excellent follow-through.
• Professional and collaborative team player.
• Strong problem-solving and critical-thinking abilities.
• Ability to remain organized and productive while managing multiple priorities.

Work Environment

• Primarily onsite position.
• Collaborative team-oriented environment with regular interaction across multiple departments.
• Opportunity to work closely with customers and contribute to business growth and customer satisfaction.

Compensation & Benefits

Compensation will be commensurate with experience, qualifications, and overall fit for the role.

Benefits may include:

• Medical, dental, and vision insurance
• Life and disability insurance
• Retirement savings plan with employer-sponsored options
• Paid vacation, holidays, and personal time
• Employee assistance programs
• Professional development and training opportunities
• Additional voluntary benefit options

Depending on the specific organization, location, and role, compensation and benefits may vary.

Equal Opportunity Employer/Veterans/Disabled

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Military connected talent encouraged to apply