American Girl Franklin Location Bistro Party Planner Lead- Part Time with Benefits

The Opportunity Lead Party Planner in American Girl retail store and bistro. Pay is $17/hr + commensurate with experience. This is a 30‑hour, benefits‑eligible position. What Your Impact Will Be Ensure customer service is the top priority of the party team, including positive indicators on Customer Comment Cards. Coach and motivate staff to expected performance standards. Promptly resolve/handle all customer problems/issues and special requests, in partnership with Management. Meet sales goals and budgetary guidelines. Have a strong understanding of the InfoGenesis and POS register systems and be able to complete all transactions according to company policy. Work with Retail Service Support on incoming party requests/reservations, create party contract with customer detailing party specifics, provide accurate and timely caterer orders, update Management on food selection and number of attendees, along with developing a fair and balanced work schedule for the party team, assign FOH and BOH work assignments, maintain inventory, and follow food safety, sanitation and workplace safety guidelines. Day of event: Create and maintain a pleasant ambiance in the dining room and party rooms; work with the party team to greet and seat guests in a timely manner, manage special request and use sound judgement for challenging service situations, share store and event information with guests, take and deliver beverage and food orders, service the party throughout the event; prepare desserts and to‑go transactions, deliver and process checks, bus and reset tables, daily clean up, and restocking of supplies. Execute programs to AG standards, including games, crafts, hair styling and skin care of dolls. Assist Management as needed to oversee the retail side of business including Retail Sales, Customer Service, Doll Hair/Salon, Programs/Events and Personal Shopping. What We’re Looking For One to two years’ experience in a high volume, fine‑casual dining or related restaurant (preferred). Minimum 6 months work experience in customer relations, parties or events. Serve Safe certification (preferred). Experience working with children (preferred), including the ability to execute games, crafts, and style doll hair. Must enjoy public speaking. Good verbal and written communication skills required. Possess a warm and friendly demeanor. Ability to graciously handle customer issues and requests. Ability to perform multiple tasks simultaneously in a high pressure, fast‑paced environment while maintaining a positive attitude. May be required to perform diverse physical tasks and may require some heavy lifting (30‑50 pounds). Ability to work a flexible schedule including nights, weekends and holidays. Mattel is an Equal Opportunity Employer. F/M/Disability/Vet. Mattel is an affirmative action/Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers including minorities, females, veterans, military spouses, individuals with disabilities, and those of all sexual orientations and gender identities. Pursuant to the Los Angeles Fair Chance Ordinance and the California Fair Chance Act, qualified applicants with arrest or conviction records will be considered for employment. #J-18808-Ljbffr Mattel