Host

Job description

The Host Staff team plays a vital role in maintaining smooth front-of-house operations and providing an exceptional guest experience. This position combines the responsibilities of both hosts and takeout attendants into one cohesive, high-performing team.

Support Staff are expected to work collaboratively, maintain a positive and professional attitude, and take initiative throughout every shift. There is no such thing as "not my job" - every task contributes to the success of the team and the satisfaction of our guests.

Core Responsibilities
• Guest Service: Greet, seat, and assist guests with warmth and professionalism, ensuring a positive first and last impression
• Phone & Takeout: Answer phones promptly and courteously, take accurate orders, process payments and package takeout efficiently
• Seating & Flow Management: Manage and update the seating tablet in real time, communicate with servers to ensure smooth table rotations and minimize guest wait times.
• Food Running & Server Assistance: Run food to tables, clear and reset tables as needed, and assist serves to ensure timely and attentive guest service.
• Team Support: Step in wherever help is needed - whether that means checking on a table, restocking supplies, or assisting another staff members during busy periods.

Expectations & Standards
• Teamwork: Work as one unified Support Staff team. Help one another without being asked and maintain constant awareness of what the team needs.
• Positive Attitude: Maintain a friendly, professional, and proactive attitude - with guests, teammates, and management
• Professionalism: Arrive on time ready to work. Communicate clearly, stay organized, stay organized, and stay engaged and focused throughout the shift.
• Accountability: Take ownership of your area and your actions. Follow through on tasks, handle guest concerns appropriately, and take pride in doing your job well.

Team Philosophy
Our restaurant succeeds when our guests are happy and our team supports one another. The Support Staff role is about flexibility, teamwork, and dedication to excellent service. We hold ourselves - and each other - to a high standard because that's what it takes to create the experience our guests expect, and our team can be proud of.