Business Account Manager

Business Account Manager

We are seeking a strategic, client-focused, and results-oriented Business Account Manager to manage key business relationships, strengthen client retention, identify growth opportunities, and support the achievement of organizational revenue objectives.

The Business Account Manager will serve as a trusted advisor to assigned business clients, developing a strong understanding of their operational needs, challenges, goals, and priorities. This role will work closely with sales, operations, customer success, finance, marketing, and other internal teams to deliver effective solutions and ensure a high standard of client service.

The ideal candidate is commercially minded, highly organized, an excellent communicator, and capable of balancing relationship management with business growth and performance objectives.

Key Responsibilities

• Manage a portfolio of business accounts and maintain strong, long-term client relationships.
• Serve as the primary point of contact for assigned business clients and stakeholders.
• Develop a thorough understanding of client organizations, business objectives, requirements, and challenges.
• Build account strategies designed to increase client satisfaction, retention, engagement, and business value.
• Identify opportunities for account expansion, renewals, upselling, cross-selling, and additional services.
• Develop and maintain account plans, business reviews, forecasts, and performance reports.
• Monitor account activity, revenue performance, service delivery, contractual commitments, and key milestones.
• Coordinate with internal teams to ensure products and services are delivered accurately and on schedule.
• Proactively identify client concerns, operational issues, and potential risks and coordinate appropriate resolutions.
• Conduct regular client meetings, business reviews, presentations, and account check-ins.
• Analyze customer feedback, account data, market trends, and business performance to identify opportunities for improvement.
• Prepare proposals, presentations, reports, pricing information, and other client-facing materials.
• Support contract renewals, negotiations, and commercial discussions in collaboration with appropriate internal teams.
• Maintain accurate client information, communications, opportunities, and activities within CRM and account-management systems.
• Collaborate with sales and business-development teams to support pipeline development and revenue-growth initiatives.
• Communicate client requirements and feedback internally to help improve products, services, and processes.
• Stay informed about industry developments, competitive activity, and trends affecting assigned accounts.
• Ensure all client interactions and account activities comply with company policies, contractual requirements, and applicable standards.

Required Qualifications

• Bachelor's degree in Business Administration, Marketing, Communications, Sales, or a related field, or equivalent professional experience.
• Experience in account management, business development, client services, sales, customer success, or a related business function.
• Demonstrated ability to develop and maintain strong B2B client relationships.
• Strong understanding of account management, customer retention, and business-growth principles.
• Excellent written, verbal, and interpersonal communication skills.
• Strong negotiation, presentation, and relationship-management abilities.
• Excellent organizational and time-management skills.
• Strong analytical and problem-solving capabilities.
• Proficiency with CRM platforms and standard business productivity tools.
• Ability to manage multiple accounts, priorities, projects, and deadlines effectively.

Preferred Qualifications

• Experience managing mid-market or enterprise business accounts.
• Experience with strategic account planning and revenue-growth initiatives.
• Familiarity with CRM platforms such as Salesforce, HubSpot, or similar systems.
• Experience preparing executive-level presentations and business reviews.
• Experience supporting contract negotiations and account renewals.
• Knowledge of financial, operational, or performance reporting.
• Experience working with cross-functional teams in a fast-paced business environment.

Core Competencies

• Strategic account management
• Business relationship development
• Client retention and engagement
• Business development
• Revenue growth
• Negotiation and influencing
• Communication and presentation
• Analytical thinking
• Problem-solving
• Commercial awareness
• Organization and prioritization
• Cross-functional collaboration
• Customer-focused mindset

Key Performance Areas

Success in this position may be measured through:

• Client retention and satisfaction
• Account revenue and growth
• Renewal and expansion performance
• Client engagement
• Account profitability
• New business and expansion opportunities
• Resolution of client issues
• Achievement of account objectives and performance targets

Work Environment

This position may be structured as a remote, hybrid, or onsite role, depending on organizational requirements. The Business Account Manager will communicate regularly with clients and internal teams through email, video conferencing, CRM platforms, and other business collaboration tools.

Compensation

Annual Salary Range: $90,000–$140,000 per year, commensurate with experience, qualifications, location, and performance.

The compensation package may also include performance-based incentives, benefits, and other company-sponsored programs.

Employment Type

Full-Time

Reporting Structure

The Business Account Manager will report to the Director of Account Management, Client Services Director, Sales Director, or designated business leader and will collaborate closely with sales, customer success, operations, finance, marketing, and other cross-functional teams.