Application/System Implementation & Support Lead (US Growth)

Application/System Implementation & Support Specialist (US Growth)

At Jabil, we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

Job Summary

The Application/System Implementation & Support Specialist (US Growth) at Jabil, Inc. will play a critical role in the successful deployment, configuration, and ongoing support of various business applications and systems across our growing US operations. This individual will act as a key liaison between end-users and technical teams, ensuring optimal system performance and user satisfaction, with a focus on supporting expansion initiatives.

This role will be based onsite at one of our US sites and will require up to 75% travel throughout the US for projects, ramp ups, new site development, etc. Base site locations:

• Salisbury, NC
• Auburn Hills, MI
• Memphis, TN
• Richardson, TX
• Grantsville/Salt Lake City, UT
• St. Petersburg, FL

What will you do?

• Participate in the planning, implementation, and deployment of new business applications and system upgrades, specifically for US growth initiatives.
• Configure and customize applications and systems to meet specific business requirements and user needs.
• Provide comprehensive technical support and troubleshooting for application and system issues, including incident resolution, problem diagnosis, and root cause analysis.
• Develop and deliver user training programs and documentation to ensure effective adoption and utilization of new and existing systems.
• Collaborate with cross-functional teams, including IT, operations, and business stakeholders, to gather requirements, define solutions, and ensure successful project delivery.
• Perform system testing and quality assurance to validate functionality, performance, and data integrity.
• Maintain accurate records of system configurations, support requests, and resolutions.
• Proactively identify opportunities for system optimization, process improvement, and automation.
• Stay current with industry trends and best practices in application implementation and support.

How will you get here? Education:

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.

Experience:

• 3+ years of experience in application implementation, system support, or a similar technical role.
• Proven experience with enterprise-level applications (e.g., ERP, CRM, MES, Mendix) is highly desirable.
• Experience in Automation & Fleet Management Application is a plus.

Knowledge, Skills, Abilities:

• Strong understanding of business processes and how they are supported by IT systems.
• Excellent problem-solving skills and the ability to diagnose and resolve complex technical issues.
• Exceptional communication and interpersonal skills, with the ability to effectively interact with technical and non-technical stakeholders.
• Ability to create clear and concise documentation, including user guides and technical specifications.
• Experience with project management methodologies and tools is a plus.
• Ability to work independently and as part of a team in a fast-paced, dynamic environment.
• Willingness to travel periodically within the US to support various growth sites.

What can Jabil offer you?

Along with growth, stability, and the opportunity to be challenged, Jabil offers a competitive benefits package that includes:

• Medical, Dental, Prescription Drug, and Vision Insurance with HRA and HSA options
• 401K Match
• Employee Stock Purchase Plan
• Paid Time Off
• Tuition Reimbursement
• Life, AD&D, and Disability Insurance
• Commuter Benefits
• Employee Assistance Program
• Pet Insurance
• Adoption Assistance
• Annual Merit Increases
• Community Volunteer Opportunities

Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.