Parts Specialist

Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America. As a Parts Specialist at RXO, you will deliver exceptional service to our customers and drivers before, during and after the call. What your day-to-day will look like: Support customer with respect to Key Performance Indicators (KPIs), including, but not limited to, reducing backorders and past dues, accurate forecasts, new model launches, recalls, supplier collaboration Meet workload criteria and metrics Monitor and track pickups and deliveries, and notify customers of any deviation from the run schedule Answer incoming supplier calls/emails Utilize customer tools to provide accurate updates related to shipments, forecasts, schedules, etc. Collaborate with customer andescalate any issues through appropriate channels Update/create standardized process documents Facilitate/participate in conference calls with suppliers/customer Collaborate cross functionally with other departments within GM CCA, including, but not limited to, engineering, logistics, product development, supplier quality and purchasing Able to work autonomously and adapt to change At a minimum, you'll need: 1 year of experience dealing with high phone/email volume in a deadline-driven environment * Experience with Microsoft Office Excellent verbal and written communication skills Strong supplier and customer interaction experience Basic computer skills It'd be great if you also have: Knowledge of the transportation industry Strong organizational and time management skills, including multitasking and managing customer expectations in a fast-paced environment Why Join Us: Our Benefits Comprehensive medical, dental, and vision plans 401(k) retirement plan with up to 5% company match Pre-tax accounts to help streamline eligible expenses Company-paid disability and life insurance Employee Assistance Program (EAP) Career and Leadership Development Programs Paid time off, company holidays, and volunteer days Our Culture Our values are the key to our unique culture and our ability to deliver for everyone we serve. We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships. The Next Step We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here. #J-18808-Ljbffr