IT Manager
Southern Tire Mart
Key Responsibilities Team Management
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
- Manage, mentor, and support an established IT team of 15–20 employees
- Oversee a Service Desk supporting 300+ retail and service locations
- Set daily and weekly goals and ensure consistent execution
- Keep the team focused, organized, and accountable on day-to-day work
- Conduct regular one-on-ones, coaching, and performance feedback
- Foster a collaborative, professional, and results-driven team environment
- Serve as a visible and dependable manager for the IT organization
- Oversee day-to-day IT operations, including:
- Service desk and end-user support
- Network and connectivity
- Servers, infrastructure, and core systems
- Business-critical software and applications
- Ensure incidents and escalations are handled efficiently and appropriately
- Support incident response, root-cause analysis, and continuous improvement
- Help translate business needs into clear IT goals
- Communicate status, risks, and progress to executive leadership
- Play a role in aligning IT operations with the company’s growth and expansion plans
- 7+ years of IT management experience, leading teams of similar size
- Experience managing Service Desk and IT Operations teams
- Strong people-management, organizational, and communication skills
- Ability to manage competing priorities in a fast-paced environment
- Comfortable holding teams accountable while remaining supportive
- Must work on-site at the Columbia, MS corporate office (this is not a remote role)
- Basic networking concepts (LAN/WAN, firewalls, VPNs)
- Server and infrastructure fundamentals
- Core IT systems and operational processes
- IT terminology and the ability to communicate effectively with technical teams
- Experience supporting multi-location retail, logistics, or field-service organizations
- Background in infrastructure, networking, or systems administration
- Experience managing IT operations in a growing organization
- Manage IT operations for the largest commercial tire dealer in the country
- Support a large, nationwide operation with real-world impact
- Work with an experienced IT team and modern enterprise systems
- Play a role in enabling continued growth and operational excellence
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
Vacancy posted 4 days ago
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