Patient Services Representative

Patient Services Representative – UPMC Orthopedics

UPMC Orthopedics is hiring a Patient Services Representative (PSR) to join the team at Arlington Orthopedics in Harrisburg, PA. This is a great opportunity to be part of a busy orthopedic practice while providing an excellent experience for patients throughout their visit.

Schedule: Monday through Friday with shifts scheduled between 6:30 a.m. and 7:00 p.m., depending on the day. No holiday requirements.

Location: Arlington Orthopedics, 820 Sir Thomas Court, Harrisburg, PA 17109

If you’re organized, customer-focused, and enjoy working in a fast-paced healthcare environment, we encourage you to apply and grow your career with UPMC Orthopedics.

Responsibilities:

• Provide a warm greeting for all patients.
• Guide patients through the use of self-arrival technology or check patients in at the front desk, depending on patient preference.
• Collect copayments and any other applicable patient payments at the point of service.
• Confirm and/or update patient registration information at checkout.
• Schedule follow-up appointments within the practice at checkout.
• Schedule or connect patients to resources to schedule ancillary services at checkout.
• Help patients navigate the healthcare system by providing clear and understandable instructions. Provide follow-up on unresolved patient questions or needs to ensure appropriate continuity of care.
• Understand the principles of service recovery and be both empowered and responsible for taking appropriate action to recover from service that does not meet the expectations of the UPMC Experience.
• Register patients in the Biometrics (fingerprint recognition) program and explain the benefits.
• Promote the MyUPMC patient portal and assist patients with registration when applicable.
• Assist patients with understanding their financial responsibility and connect them to advocacy resources as needed.
• Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries.
• Obtain the signature of the patient or family member for consent to treatment and financial responsibility, following Health Insurance Portability and Accountability Act (HIPAA) rules and regulations.
• Appropriately distribute/triage phone calls to other areas and/or clinical providers.
• Assist with administrative duties in the office, including but not limited to scanning medical records and faxing.
• Stay informed on the navigation and usability of the UPMC Patient Portal; confidently and clearly communicate what patients need to know to navigate the portal, ensuring a smooth experience and continued access to health information and care services.