Fulfillment Associate - Document Management and Processing

Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence, helping save lives, improve business, and build better judicial and regulatory systems. Location and Hours Location: 1209 North Orange St., Wilmington, DE 19801 Hours: 8:00 a.m. – 5:00 p.m., Monday – Friday Job Title Fulfillment Associate – Document Management and Processing Key Responsibilities Accurately enter orders into the system Perform order administration tasks Assist with preparing packages for shipment Coordinate with third‑party vendors for order fulfillment Support inventory checks and report discrepancies Maintain operational documents and records Assist in demand planning under supervision Ensure customer service standards are met Respond to basic customer inquiries Help with general administrative duties as needed Qualifications High school diploma or equivalent Proficiency in using order entry software Attention to detail and accuracy in order processing Basic customer service knowledge Effective verbal and written communication skills Time‑management and prioritization abilities Team collaboration willingness Basic inventory management understanding Document organization skills Ability to work in Wilmington, DE office Monday through Friday Compensation Salary range: $27,700.00 – $46,450.00 USD (based on primary location) Benefits Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, Paid Parental Leave. Full details of our benefits are available at EEO Statement The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They are not intended to be an exhaustive list of all duties and responsibilities and requirements. Wolters Kluwer and all of our subsidiaries, divisions, and customer/departments are an Equal Opportunity / affirmative action employer. Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. #J-18808-Ljbffr Wolters Kluwer