PATIENT SERVICE REP - Aultman General Surgery (Alliance)

Patient Service Representative

The Patient Service Representative responsibilities include greeting patients warmly, verifying patient information including demographics and insurance details, collecting copayments, balancing end-of-day batch reports, answering phone calls, and scheduling appointments. This role requires working collaboratively with colleagues and physicians to ensure efficient and compassionate patient care.

The department is comprised of surgeons and a dedicated team of clinical and administrative staff.

The Patient Service Rep requires a high school diploma or equivalent. Demonstrated ability to perform efficiently and accurately under high-stress conditions. Basic understanding of health insurance plans is preferred. Understanding of basic medical terminology. Professional phone etiquette and strong verbal communication skills. Positive attitude with the ability to adapt and pivot in changing circumstances. Quick learner with the ability to grasp new processes and systems efficiently. Computer literacy, including data entry, electronic health records and scheduling software. General computer proficiency and basic typing skills are essential. Strong communication skills with the ability to interact professionally and courteously with a diverse patient population. Ability to work independently in a fast-paced environment with frequent interruptions.

The Patient Service Rep will greet patients and visitors in a pleasant and professional manner. Verify patient demographics, referring physician, and insurance information both in person and over the phone. Collect copayments and ensure accurate posting of charges. Balance cash drawer and run end-of-day batch reports. Assist patients with completing electronic forms using tablets. Monitor the waiting area for cleanliness and adequate supplies. Schedule appointments and respond to patient inquiries by phone. Remove phones from the answering service each morning to begin receiving calls directly and forward phones to the answering service at the end of the day. Perform other duties as assigned by the Practice Coordinator or Manager.

Assist with last-minute schedule changes and communicate updates promptly to patients, providers, and staff to ensure smooth operations and minimal disruption. Provide coverage for the same role at other office locations as needed.

The Patient Service Rep shifts are normally 8 hours/day on-site Monday through Friday. Works in well-lighted and well-ventilated office. Expected to adhere to general office policy and dress code. Subject to frequent interruption. Occasionally may have interactions with upset or frustrated patients. Cross training in all areas in the department is required. Hazardous Exposure Category Category III - Includes tasks that involve no exposure to blood, body fluids, or tissues.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, gender identity, sexual orientation or protected veteran status. The organization is an EEO/AA Employer M/F/Disability/Vet. The organization will provide reasonable accommodations to employees or applicants with disabilities, as defined by the Americans with Disabilities Act, who are otherwise qualified to safely perform the essential functions of the job, with or without accommodation, unless such accommodation would constitute an undue hardship on the organization or poses a direct threat to the health and safety of the individual or others that cannot be sufficiently mitigated by reasonable accommodation. Any applicant or employee who requires an accommodation to perform the essential functions of his or her job or to enjoy equal benefits and privileges of employment should notify the Aultman Human Resource Department and request such an accommodation.