Cargo Security Associate

Country USA State Ohio City Cincinnati Descriptions & requirements About the role: As a Cargo Security Associate, you will support TQL's internal sales teams and carrier base by managing inbound phone and email requests with a focus on issue resolution and customer satisfaction. Responsibilities include managing documentation and compliance requirements such as insurance, set-up forms, permits, and more. What's in it for you: * Compensation starting at $18.50/hour * Advancement opportunities with structured career paths and mentoring sessions * Paid training to set you up for success * Comprehensive benefits package * Health, dental and vision coverage * 401(k) with company match * Perks including employee discounts, financial wellness planning, tuition reimbursement and more * Certified Great Place to Work with 900+ lifetime workplace award wins What you'll be doing: * Provide exceptional customer service via phone and email to TQL's carrier base and internal Sales teams * Partner with Sales teams to process and approve various requests * Resolve carrier status issues promptly and professionally * Coordinate with insurance providers to verify active coverage and required limits * Accurately document and manage all tasks and interactions in internal systems What you need: * A passion for customer service * The desire to be a part of TQL while contributing to our continued growth * Hall of fame work ethic with a history of excellent attendance * Ability to take ownership of responsibilities and see tasks through completion * Excellent communication skills Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered. About Us Total Quality Logistics (TQL) is one of the largest freight brokerage firms in the nation. TQL connects customers with truckload freight that needs to be moved with quality carriers who have the capacity to move it. As a company that operates 24/7/365, TQL manages work-life balance with sales support teams that assist with accounting, and after hours calls and specific needs. At TQL, the opportunities are endless which means that there is room for career advancement and the ability to write your own paycheck. What's your worth? Our open and transparent communication from management creates a successful work environment and custom career path for our employees. TQL is an industry-leader in the logistics industry with unlimited potential. Be a part of something big. Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status. If you are unable to apply online due to a disability, contact recruiting at View email address on click.appcast.io *