Bilingual Insurance Customer Service - Spanish

Position Overview


Growing insurance agency looking for hard working, motivated individuals to grow with the company. No insurance experience needed for this position, but insurance licenses are a PLUS.

Candidates will be responsible for contacting current and prospective clients while working towards obtaining their state licenses. All calls will be made to either current clients of the agency or prospective clients who have expressed interest in State Farm products/services. Candidates must also be able to fluently speak, read and write in Spanish.

Responsibilities include but not limited to:

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Maintain a strong work ethic with a total commitment to success each and every day.

As an Agent Team Member, you will receive...

• Base Salary plus Bonus and Commission
• Paid time off (vacation and personal/sick days)
• Flexible schedule
• 401(k) Retirement plan with employer match
• Professional development assistance
• Valuable experience
• Growth potential/Opportunity for advancement within my office

Requirements

• Bilingual - Spanish/English (required - reading and writing)
• Property & Casualty license (must be able to obtain)
• Life and Health license (must be able to obtain)
• Must be able to work 8 hour shifts Monday to Friday
• Excellent interpersonal skills
• Excellent communication skills - written, verbal and listening
• People-oriented
• Organizational skills
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Able to learn computer functions
• Pride in getting work done accurately and timely
• Ability to work in a team environment
• Ability to multi-task
• Provide timely and thorough activity reports to agent
• Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education

If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.


This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.