Lead, Support Engineering — Remote & High-Impact

Sardine is seeking a Support Engineering Lead to own and scale the technical support experience for our API-driven fraud and payments platform. You will lead a team of engineers, resolve complex issues, and build processes that enable global operation across time zones.

You will hire, coach, and set the standards for incident response, telemetry, and customer outcomes, while partnering with Eng, Product, and CS to improve platform quality.