Sr. Director, Strategic Account Management

Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. You may be required to travel to Medford for your initial onboarding. Don't worry about the logistics - once you're hired, we handle all travel arrangements and expenses for you. Director, Account Management serves as the primary executive relationship owner and commercial leader for a single, critical Strategic Account. This highly specialized role is responsible for retaining and significantly growing revenue within one of the organization's most valuable partnerships. With clear commercial accountability, the Strategic Account Manager leads the entire lifecycle of the partnership, including Account Management, Expansion/Upsell, and Renewal. This individual operates as a strategic advisor to C-suite and senior stakeholders, developing multi-year strategies that integrate Roadside Assistance (RSA) and Accident Management (AM) solutions to advance partnership maturity and mutual growth. Strategic Revenue Ownership: Own and drive total revenue growth (encompassing both RSA and AM lines of business) across a single assigned Strategic Account, ensuring aggressive financial targets are met or exceeded. Build and cultivate deep, high-trust relationships with senior and C-suite stakeholders to understand their evolving business strategy and deepen customer engagement. Long-Term Strategic Planning: Develop and execute sophisticated, multi-year strategic account plans designed to expand the organization’s footprint, deepen product adoption, and advance the overall maturity of the partnership. Complex Contract Negotiation: Lead high-stakes contract renewals and commercial negotiations, securing profitable, long-term growth while managing risk and compliance. Strategic Business Reviews: Lead regular Strategic Business Reviews (SBRs) with executive leadership to provide strategic insights, ensure satisfaction, and align on the roadmap for delivery improvement. Industry & Brand Representation: Represent the organization in client meetings and industry forums to strengthen the partnership and position the organization as an indispensable market leader. A Bachelor’s degree in Business, Marketing, or a related field is required. An MBA or equivalent advanced degree is considered a plus. EXPERIENCE: 15+ years of progressive experience in Account Management, Enterprise Sales, or Strategic Business Development with a proven record of delivering revenue growth and maintaining long-term enterprise relationships. Demonstrated experience managing complex, multi-product solutions (e.g., Relationship-focused and customer-centric, skilled in managing the nuances of complex enterprise accounts and building consensus among diverse C-level stakeholders. Executive Commercial Acumen: Possesses deep business insight; able to identify sophisticated growth levers, understand complex P&L structures, and translate insights into actionable commercial opportunities. Collaborative and proactive, capable of partnering across teams (Product, Marketing, Operations) to deliver integrated Roadside and Accident Management solutions without direct authority. An effective communicator and skilled negotiator, capable of driving retention and expansion outcomes in complex, high-value commercial discussions. Strategic Discipline: Results-oriented and disciplined, demonstrating exceptional skills in long-term pipeline management and multi-year account planning. This role operates at the highest level of the organization, collaborating frequently with the C-Suite, VP of Sales, VP of Product, and Legal. Willingness to travel frequently as required for high-touch client engagement and strategic reviews. The anticipated closing date to submit applications for this role is November 18th, 2026. Join our Greenhouse Candidate Portal to track your application status and receive instant alerts for future openings. Your final base salary will be determined based on factors such as work location, experience, job related skills, and relevant training and education. Join our team and help us drive the future of driver assistance, while experiencing a workplace where you can truly thrive. Agero offers a wide range of benefits to promote well-being, encourage personal development, and ensure financial stability. Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families. Financial Security: 401(k) plan with company match and tuition assistance to support your future goals. Flexible time off, paid sick leave, and ten paid holidays annually. For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually. Bonus/Incentive Programs Applicants must be currently authorized to work in the United States on a full‑time basis. 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