Operations Supervisor

Overview We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. CVS Health is focused on safety and quality in everything we do. This role supports store leadership and helps drive store execution and performance while building consumer loyalty through excellent customer service. Responsibilities Management: Work effectively with store management and store crews; supervise the store’s crew through assigning, directing and following up on all activities; effectively communicate information to and from store management and crews. When there is no manager onsite, lead the store and supervisory staff and ensure completion of all opening and closing procedures. Customer Service: Assist customers with questions, problems and complaints; promote CVS customer service culture (greet, offer help, thank); handle customer relations issues per company policy and promote a positive shopping experience; provide colleagues personalized customer service feedback and coaching (e.g., myImpact coaching; myCustomer feedback; personal observations); maintain customer/patient confidentiality. Merchandise/Presentation: Price merchandise; stock shelves; support planning, execution of displays, signage and inventory of weekly, promotional, and seasonal merchandise; support planning, execution of displays and maintenance of off-shelf merchandise. Qualifications Deductive reasoning ability, analytical skills and computer skills. Advanced communication, supervision and influencing skills. Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts; willingness to work overtime as needed and respond to urgent issues at the store when they arise. Education High School diploma or equivalent preferred but not required. Work Schedule & Compensation Anticipated Weekly Hours: 35 Time Type: Full time Pay Range: The typical pay range for this role is $23.30 - $32.30 per hour. Actual offer depends on factors including experience, education, geography and other factors. Benefits This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. Benefits include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Details provided during the application process and Benefits Moments. Additional Information Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. Our application window information and general company statements are not part of the responsibilities or qualifications for this role. #J-18808-Ljbffr