Front Office Supervisor

Front Office Supervisor (Full-Time) Starting Pay: $27.50 per hourInterContinental The Clement Monterey- Monterey, CAJoin Our Team on Beautiful Cannery Row! At InterContinental The Clement Monterey, exceptional guest experiences begin with exceptional people. We are seeking an energetic, service-oriented Front Office Supervisor to lead our Front Office team in a fast-paced luxury hospitality environment.This is an exciting opportunity for a hospitality professional with supervisory experience, outstanding guest service skills, and a passion for developing others. You'll lead by example, inspire your team to deliver personalized service, and help create memorable experiences for every guest from arrival through departure.If you're ready to grow your career with a team committed to excellence, we'd love to hear from you!What You'll Do: As a Front Office Supervisor, you'll partner with the Director of Rooms and Front Office leadership team to oversee the daily operations of the Front Office while ensuring every guest receives personalized, genuine hospitality from arrival through departure.Your responsibilities include:Leading, coaching, and motivating Front Office AgentsDelivering exceptional guest service and resolving guest concerns with professionalismActing as Manager on Duty as assignedSupporting daily Front Office operations, including check-in/check-out, reservations, guest requests, and lobby presenceTraining and developing team members while promoting InterContinental service standardsMonitoring scheduling, labor costs, cash handling, and operational proceduresCollaborating with all hotel departments to ensure seamless guest experiencesSupporting departmental projects, meetings, and hotel initiativesWhat We're Looking For:Required QualificationsMinimum High School Diploma or equivalentAt least 2 years of hotel supervisory experience, preferably within Front Office or Guest ServicesOutstanding guest service and leadership skillsStrong communication and interpersonal abilitiesExcellent organizational and problem-solving skillsProficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)Ability to work a flexible schedule, including evenings, weekends, and holidaysPreferred QualificationsHospitality or Business Management degreePrior luxury hotel experienceBilingual or multilingual skillsHospitality leadership or emotional intelligence trainingWhy Join InterContinental The Clement Monterey? We offer more than a job—we offer an opportunity to build a rewarding career with a team committed to excellence. Eligible associates enjoy:Competitive payMedical, Dental & Vision Insurance401(k) with company matchPaid Time OffEmployee Assistance ProgramEducational AssistanceProfessional development and trainingEmployee recognition programsIHG hotel discounts worldwideA collaborative, supportive workplace culturePhysical RequirementsAbility to stand and walk for extended periodsAbility to lift up to 50 poundsAbility to push or pull up to 200 poundsAbility to bend, stoop, kneel, and navigate stairs as neededReady to Join Our Team? If you're an energetic leader with a passion for hospitality and creating unforgettable guest experiences, we'd love to hear from you.Apply today and become part of the InterContinental The Clement Monterey family!Pacific Hotel Management, LLC is a privately-owned company that manages various hotel brands in the bay area. InterContinental The Clement Monterey is one out of 7 hotels within PHM. Located close to San Francisco, Oakland Airport, UC Berkeley and driving distance to Napa and Sonoma. Our culture is family oriented, friendly, outgoing, competitive and results oriented. All associates work hard every day to achieve guest and associate satisfaction goals, but most importantly, all associates have an inherent passion for hospitality. All of our associates also enjoy an array of benefits and perks such as health insurance, 401k plan, educational assistance program, training, recognition events, travel discounts and more! As part of the Marriott brand, we pursue excellence in everything we do!We are looking for someone who can easily engage and adapt to our unique culture. We are looking for an energetic and friendly Front Office Supervisor to join our family! The Front Office Supervisor will support the Director of Rooms by managing the day-to-day operations of the Front Office Department. The Front Office Department is the first point of contact for hotel guests and is responsible for providing personalized service to guests upon arrival, during their stay and upon departure In addition, the Front Office Supervisor will supervise, manage and mentor Front Office Agents. The Front Office Supervisor an integral part of our management team and works side by side with managers and associates on a day-to-day basis to anticipate and meet guest’s needs. We are looking for someone who will help us continue to develop memorable guest experiences.If this position and InterContinental The Clement Monterey (PHM) sound like the family you want to be a part of please submit your resume for consideration. We look forward to learning more about you!