Visitor Services Associate - DAR Museum

Job Description

Job Description

The Daughters of the American Revolution (DAR) is seeking friendly and energetic individuals to join our staff!

Our Visitor Services Associate will provide a high level of customer service to all visitors of the museum. As the first point of contact to our complex, this position is vital in conveying the mission and purpose of the DAR Museum and ensuring an informative and enjoyable visit.

The DAR Museum, located in the DAR's Headquarters, collects, preserves, and interprets objects used and created in American homes prior to 1840. Using the lens of the varied interpretations of home, we inspire conversations about the diverse American experience, encouraging people to discover common ground.

Essential Functions:

• Actively greet visitors and help plan their visit throughout our museum and building complex.
• Use their knowledge of our exhibit spaces to provide knowledgeable tours.
• Monitors online gallery catalog interface and other digital interactives throughout the complex to ensure readiness for visitors.
• Connect visitors with accessibility features and offerings.
• Occasionally assist with educational, curatorial, or collections projects.
• Prepares our gift shop for patrons and utilizes the point-of-sale program to complete sales transactions. This will include monitoring online orders for processing and shipping.
• Maintains appearance of the gift shop throughout the day and assists with other shop-related duties as needed.

Reports to: Museum Specialist, Visitor Experience

Work Schedule: 17 hours per week with 1-2 Saturdays per month.

Required Qualifications :

• A minimum of at least on year of similar retail and customer service experience, preferably in a museum or store environment.
• High school diploma required, bachelor's degree preferred or equivalent job experience.
• Preference will be given to graduate students studying American history, public history, or museum studies.
• Strong oral communication skills, including interpersonal skills and public speaking and the ability to compellingly communicate the museum's mission, vision, and programs to a diverse audience.
• Demonstrated ability to work independently, multi-task, and problem solve.
• Attention to detail, particularly with sales and cash transactions.

Perks and Pay :

• Hiring annual salary range is between $18.75/hour to $20.00/hour, with the final determination based upon the candidate's overall experience.
• We offer both paid vacation and paid sick leave, up to 12 days each for the 1st year of employment and observe 14 holidays.
• Medical/Rx, dental, and vision benefits.
• Employer-paid life insurance/AD&D and Long-term disability insurance.
• Flexible spending accounts (health and dependent care)
• HSA with employer contribution if enrolled in the HDHP option.
• 403(b) retirement plan with a full-vested employer match.
• Free tickets to Constitution Hall events.

As an Equal Opportunity Employer, we are committed to building and retaining a team that represents a variety of skills, experiences, and perspectives.  All employment decisions are based on business needs, job requirements, performance, and qualifications without regard to race, religion or belief, national or ethnic origin, gender/sex (including pregnancy), age, physical, mental, or sensory disability, sexual orientation, gender identity and/or expression, marital or domestic partnership status, veteran and military status, family or parental status, or any other status protected under federal, state, or local law. The DAR will not tolerate discrimination or harassment based on any of these characteristics.