Shift Leader

Leadership Role SummaryThis role is about becoming a leader. You are now responsible for supervising and coaching others who need your direction and your help. You also own every shift you run. It is a great responsibility because you now have a broader impact on team members, customers, and the business. Yours is an example that others take note of and follow. Your reputation is on the line to make your shifts well-run and profitable. On your shift, you are the leader.Key Responsibilities (What Shifts Do)Step Change ThinkerIs quick to see core issues in complex situationsEncourages questions from the team and is comfortable talking about options that don’t currently existKnow How BuilderSeeks continuous feedback from different sources to improve their own performanceExecutes shift success routines effectivelyExecute core operations procedures (e.g., shift accountability, product projections, Repair & Maintenance (R&M) spending, Cost of Sales/Cost of Labor (COS/COL) controls) on each of their shiftsPeople GrowerChampions and role models How We Win Together (HWWT²) and Achieving Breakthrough Results (ABR) culture within their storeSupports the RGM/AUM in executing strategies for training talent using the Learning Zone and shoulder to shoulder activitiesRole models and coaches using the EARS Model (Explore, Analyze, Respond and Making it Stick) to help build the capability of their teamHolds team members accountable for performance below expectationsRecognizes employees for exceptional performance using CHAMPS cards to reinforce breakthrough resultsDemonstrates positive energy at all times