IT Specialist

La Unión del Pueblo Entero, LUPE is a social justice, community-building, membership organization. The IT Technician will have a unique opportunity to join a skilled and innovative team within a rapidly growing, digital-driven organization at the forefront of immigration in the borderlands. The IT Specialist is responsible for setting up, managing, and troubleshooting LUPE's technology systems to maintain computer and software networks. The duties of the IT Specialist include responding to hardware problems, updating system software, and responding to IT questions from company employees and updating malware protection devices to prevent viruses or computer hacking. LUPE has a sister organization, LUPE Votes, a separate but related nonprofit organization that is exempt from federal income tax under section 501(c)(4) of the Internal Revenue Code. Although LUPE and LUPE Votes share a common goal of supporting immigrants and low-income people in Rio Grande Valley, and nationally, they are separate organizations with their own board of directors and a set of employees at the two organizations, including the person filling this position, share their time between the two organizations. This does not affect salary or benefits. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Respond promptly to immediate IT issues, prioritizing urgent technical support requests from staff. Providing technical support across the company (this may be in person or over the phone) Set up workstations with computers and necessary peripheral devices (routers, printers etc.) Install, configure, and update computer software, hardware, systems, networks, printers and scanners Develop, monitor and maintain systems and networks in ways that optimize performance and safety Ensure security and privacy of networks and computer systems Provide orientation and technical support to users on how to operate software and computer equipment Anticipate and report the cost of replacing or updating computer items Organize and schedule upgrades and maintenance without deterring others from completing their work Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.) Maintain records/logs of repairs and fixes and maintenance schedule Identify computer or network equipment shortages and place orders Anticipate and report the cost of replacing or updating equipment Monitor security certificates and company compliance of requirements. Manage M365 and G Suite platforms Deploy and manage tenants Plan and manage user identity and roles Manage access and authentication Plan workloads and applications Plan and implement device services Manage security and threats Manage Compliance Perform other related duties as assigned. Nothing in the Job description restricts management’s right to assign or reassign duties and responsibilities to this job description at any time, for any reason. QUALIFICATIONS The requirements listed below represent the knowledge, skill, and/or ability required. Reasonable accommodations may enable individuals with disabilities to perform essential functions. In-depth understanding of relevant operating computer systems, software, and networks In-depth knowledge of internet security and data privacy principles Excellent diagnostic, troubleshooting, and problem-solving skills Outstanding organizational, time-management, and prioritization skills Great customer service and interpersonal skills Experience training others Proven commitment to confidentiality. Effective communication skills, including speaking, writing, and active listening Great customer service and interpersonal skills EDUCATION and/or EXPERIENCE Bachelor’s degree in Information Technology, Graphic Design or related field is preferred but not required. Certificate or Diploma in Information Technology or required field, plus one (1) year of directly related experience in IT support. A Prior volunteer, community, or work experience regarding immigration or detention is preferred. LANGUAGE SKILLS Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Must be biliterate English/Spanish. MATHEMATICAL SKILLS Ability to apply mathematical skills to problems requiring use of basic algebra and geometry. Ability to apply mathematical operations to problems requiring the use of basic statistics and statistical inference. REASONING ABILITY Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret various technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. CERTIFICATES, LICENSES, REGISTRATIONS A valid Class "C" Driver's License is required. Professional Google Workspace Administrator Certification and Microsoft 365-Enterprise Administrator Certification are preferred. Must be computer literate and have working knowledge of M365 Suite and GSuite. PHYSICAL DEMANDS The physical demands described here represent those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and reach with hands and arms. The employee frequently is required to stand, walk, sit, and talk or hear. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. WORK ENVIRONMENT The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may enable individuals with disabilities to perform essential functions. The noise level in the work environment is usually quiet. BENEFITS 9,000+ per year in 100% employer-sponsor healthcare insurance (medical & dental) for the employee, spouse, and children under 26 years old (eligible after 3 months of employment) 401K Plan 120 hours accrued paid vacation year 1 - 4; 160 hours accrued paid vacation after year 5 8 hours Personal Time Off a year 12 Paid Holidays a year Winter Break 5 Paid Sick Leave days 50% of salary provided during Maternity Leave Lifemart (Employee Discounts) In-Service Day once per year Job Type: Full-time Pay: $21.00 per hour 401(k) Health insurance Paid time off Parental leave Education: Associate (Required) Experience: IT service management: 1 year (Required) #J-18808-Ljbffr ADP