Quality Team Leader

Quality Training Lead

The Quality Training Lead develops, implements, and maintains training programs for inventory control and shipping operations to ensure safe and efficient practices. This position is responsible for creating instructional materials, scheduling and conducting training sessions, and evaluating personnel performance to meet operational standards. By providing comprehensive training and guidance, the role supports workforce development and contributes to achieving departmental objectives for accuracy, safety, and productivity.

Primary Duties

Primary duties may include, but are not limited to:

• Develop and deliver training programs for inventory control and shipping operations, including classroom, on-the-job, and hands-on sessions.
• Create and maintain operational and safety procedures for all equipment used in inventory control and shipping.
• Schedule and coordinate training sessions with internal teams and external vendors as needed.
• Design and update training materials, including multimedia content, course outlines, and evaluation tools.
• Monitor and assess trainee performance; provide feedback and coaching to ensure competency and compliance with safety standards.
• Maintain accurate records of training activities, attendance, and certifications.
• Assist in evaluating job performance and testing potential new hires when required.
• Performs other duties as assigned.

Job Requirements

• Requires a high school diploma or GED; 1+ years of experience in inventory control, shipping operations, or a similar industry; or any combination of education and experience, which would provide an equivalent background.
• Preferred: Experience in quality training leadership and familiarity with equipment used in inventory control and shipping operations.

Knowledge, Skills, and Abilities

• Strong instructional and presentation skills.
• Ability to develop and implement training programs and materials.
• Excellent communication and interpersonal skills.
• Knowledge of safety standards and operational procedures for material handling equipment.
• Ability to evaluate performance and provide constructive feedback.
• Proficiency in creating multimedia training content and written documentation.

Certificates, Licenses, and Registration Requirements

• Must hold or obtain forklift operator licenses (sit-down, stand-up, turret, reach truck, etc.).
• Must be open to obtaining instructor certifications for listed equipment.

Essential Mental and Physical Functions:

• Frequent standing and walking during training sessions.
• Ability to lift up to 50 lbs. regularly.
• Use of fine and gross motor skills for equipment demonstrations and handling training materials.
• Ability to work in varying temperatures and conditions as required by operational areas.

Work Environment:

• Perform all tasks on-site in warehouse and training areas.
• Exposure to loud noise levels, moving mechanical parts, and occasional extreme temperatures.
• Compliance with all applicable safety policies to maintain a safe working environment.
• Use of personal protective equipment (PPE) as required.
• This role is classified as a Safety Sensitive Position, requiring heightened awareness and adherence to all safety protocols to prevent accidents and ensure a secure work environment.

Disclaimer:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at a time with or without notice. This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. The company reserves the right to revise this job description at any time. The employee must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship.

SAP Team Lead

The SAP Team Lead (STL) is responsible for ensuring accurate, real-time execution and compliance of transactional processes that reflect production, inventory, and quality activities on the shop floor. This role partners closely with training leads and production leadership to align system activity with physical operations, reinforcing standardized processes and driving adoption. The Team Lead acts as a steward of data integrity by monitoring, validating, and supporting transaction accuracy while resolving discrepancies. Through oversight, coaching, and continuous improvement, this role enables end-to-end visibility and supports operational performance.

Primary Duties

Primary duties may include, but are not limited to:

• Oversee and ensure accurate, real-time execution of transactions that reflect production, inventory, and quality-related activities on the shop floor.
• Partner with training leads and production leadership to ensure alignment between transactional activity and actual operational processes.
• Monitor and enforce compliance with standardized procedures for inventory movements, production reporting, and quality-related activities.
• Execute and support critical transactions as needed to maintain continuity of operations and data accuracy.
• Capture, validate, and audit operational data to ensure inventory accuracy, traceability, and process visibility.
• Identify, troubleshoot, and resolve transaction errors and data discrepancies, coordinating with cross-functional stakeholders to prevent recurrence.
• Provide hands-on coaching and guidance to frontline teams on proper process execution and system usage.
• Utilize reporting and analytics to monitor performance, identify trends, and drive continuous improvement.
• Collaborate with cross-functional partners to ensure timely communication and resolution of material or process issues.
• Contribute to the development and continuous improvement of standard operating procedures, work instructions, and training materials.
• Hires, trains, coaches, counsels, and evaluates performance of direct reports.
• Performs other duties as assigned.

Job Requirements

Education and Experience Requirements:

• Requires a high school diploma or GED; 1+ years of experience in inventory control, manufacturing, logistics, or a related operational environment; or any combination of education and experience, which would provide an equivalent background.
• Experience supporting training delivery, process standardization, or operational compliance preferred.

Knowledge, Skills, and Abilities:

• Strong communication and interpersonal skills with the ability to influence and coach others.
• Ability to interpret operational data and identify discrepancies or improvement opportunities.
• Knowledge of inventory control processes, production workflows, and quality standards.
• Ability to develop and support training materials and standardized work instructions.
• Strong organizational skills and attention to detail.
• Ability to work collaboratively in a fast-paced, team-oriented environment.

Essential Mental and Physical Functions:

• Frequent standing, walking, and monitoring of production activities throughout the work area.
• Ability to lift, push, or pull materials or equipment weighing up to 50 pounds.
• Use of fine and gross motor skills for demonstrating processes and handling materials.
• Ability to work in varying temperatures and conditions based on operational needs.
• Ability to observe, analyze, and respond to operational issues in real time.

Work Environment:

• Perform all tasks on-site in warehouse and operational areas.
• Exposure to loud noise levels, moving mechanical parts, and occasional extreme temperatures.
• Compliance with all applicable safety policies to maintain a safe working environment.
• Regular interaction and teamwork with operations, training, and support staff.
• Use of personal protective equipment (PPE) as required.
• This role is classified as a Safety Sensitive Position, requiring heightened awareness and adherence to all safety protocols to prevent accidents and ensure a secure work environment.

Disclaimer:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at a time with or without notice. This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. The company reserves the right to revise this job description at any time. The employee must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship.