Parking Enforcement Associate (Full-Time) - Atlanta

Overview POSITION/LEVEL: Parking Ambassador Associate FLSA STATUS: Non-Exempt DEPT/OFFICE: Ancillary Revenue, Parking DATE: February 2026 REPORTS TO: Operations Manager Job Summary Jamestown is recruiting for a Parking Ambassador Associate to join our team. The Parking Ambassador Associate will deliver exceptional customer service while monitoring compliance with parking policies. This role supports the overall visitor and tenant experience by providing directions, event information, and assistance with parking operations, while maintaining the safety, cleanliness, and functionality of parking facilities. The Parking Ambassador Associate will assist with event-related traffic control, payment collection, and lot management, as well as support maintenance and administrative tasks related to the parking program. This position requires independent judgment, professionalism, and the ability to work outdoors in varying weather conditions. Qualifications The personnel selected for the parking enforcement associate position must have certain traits and abilities that enable them to achieve expected levels of performance. Some of the most important competencies are exercising sound independent judgment and maintaining a high level of customer service. Other areas include: Knowledge of geography of the area they are enforcing Knowledge of hazards and safety precautions Ability to use a handheld computer Ability to operate a motorized vehicle Ability to understand and apply parking regulations Ability to interact with others in a courteous and tactful manner Ability to walk for extended periods of time Ability to work in all weather conditions Must be 18 years of age or older at the time of hire Language skills: Ability to read, write, and interpret the English language Ability to effectively present information in one-to-one and small group situations to customers, clients, supervisors, and other employees of the organization Reasoning Ability: Ability to apply common sense understanding to carry out detailed but standard written or oral instructions Ability to deal with problems involving a few concrete variables in standardized situations Adaptability: Adapts to changes in the work environment; able to deal with change, delays, or unexpected events Other skills and abilities: Ability to use clock (standard/military time), calculator (optional) or credit card machine to handle transactions Ability to maintain a pleasant and mannerly demeanor when speaking on the telephone and with the public Ability to effectively respond to customer problems or complaints Must be proactive with strong personal drive and proven customer service skills and must be willing to lead by example. Must be willing to work a flexible schedule Essential Job Functions Provide customer service by answering questions regarding directions, events, building locations, and parking policies. Issue citations and warnings for non-compliance with a computerized handheld computer or manual tickets. Impound, boot, or relocate vehicles as directed. Work independently and exercise proper judgment, tact, and diplomacy in dealing with people. Assist maintenance staff with duties related to the parking program and facility upkeep and maintenance, including inspecting lots for maintenance issues, painting, cleaning, repairing parking meters and pay/display machines, and installing signs. Assist in the collection and security of all monies received through parking citations, multi-parking space payments, PARCS technology, and other means of collection. Assist event staff with activities related to permit sales during peak seasons, including data entry, collating mailings, and frontline customer service. Other related duties as assigned. Please note that Enforcement Associates are not sworn police officers and have no arresting authority. Important Job Functions License Requirement: Must have and maintain a valid state-issued driver’s license with a current address and acceptable driving record if driving a company vehicle or conducting company business. Availability to Work: Special shift requirements may vary by location. Availability to work 2nd shift, 3rd shift and/or weekends may be required. Physical Demands and Work Environment: Regularly required to stand, walk, use hands, talk, and listen. Exposed to outside weather conditions, including snow and extreme heat. Employees work in and around potentially dangerous traffic situations and must be safety conscious. Material And Equipment Used Computer Microsoft Office Suite General Office Equipment Knowledge, Skills, and Abilities Knowledge: All computer applications and hardware related to the performance of the essential functions of the job. Ability to use and operate relevant software and hardware Skills Conflict Management and Resolution Organizational and interpersonal skills Ability to meet deadlines and maintain composure under pressure and changing conditions #J-18808-Ljbffr Jamestown