Billing Clerk. AMG

Job summary:

• Answers all incoming patient calls to billing department.

• Investigates patient inquiries for billing resolution and/or triages calls to appropriate area.

• Applies patient payments to accounts and posts zero payments.

• Reviews all patient phone messages and triages to appropriate area as needed.

• Assists with Attaching secondary claims to explanation of benefits and submits to insurance carriers.

• Assists with Attaching workers' compensation claims to patient medical records and submits to carriers.

• Assists with verifying Medicaid eligibility as needed.

• Investigates bad address (BA) accounts and makes necessary corrections within system and resends correspondence to proper address.

• Utilizing the billing system, updates patient home address when statements are returned with current address noted by post office. Marks patient accounts as "BA" when statements are returned as undeliverable.

• Maintains compliance with all Alliance policies and procedures. Maintains an excellent working relationship with all Alliance employees. Maintains strictest confidentiality.

• Assists other staff in the performance of their job functions as needed. Performs other related work as required.

• Performs automated functions that fall within job responsibility.

• Strong phone and computer skills with working knowledge of practice based medical office processes and procedures
• Demonstrated communication skills (written and verbal)
• Knowledge of handling patient accounts.
• Knowledge of insurance guidelines.
• Knowledge of medical information and electronic medical records/systems
• Ability to communicate with a diverse group of individuals.
• Ability to organize and prioritize work as required.
• Ability to examine documents for accuracy and completeness and to prepare records in accordance with detailed instructions
• Ability to adjust to changes?