Financial Systems Analyst

Technical Support Analyst

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world's most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense.

The Technical Support Analyst will work as the front-line primary liaison between the production sustainment team and various stakeholders. The role is to support the translation of attributes into meaningful requirements that can be used by the software development team to ascertain issues and to define meaningful solutions. The TSA will have both business and technical acumen for the purpose of supporting new code development as well as fixes to current code if needed. The role also is responsible for sustaining system support and administrative duties of gathering data analytics as needed. This position may support multiple applications that are on premise or cloud-based platforms. In a situation where the Technical Support Analyst is assigned to a COTS package (i.e., vendor supported applications), the TSA will perform duties as a liaison to the software vendor.

What You Will Do:

• Work effectively in a geographically distributed team environment – able to partner with others as needed to complete assignments and requests
• Prioritize the work for the team and communicate backlog status to the customers as appropriate
• On occasion, perform project management activities utilizing Agile processes and GitHub Tools
• Support standard RTX Authorization to Operate (ATO) process for assigned applications
• Responding to, documenting and resolving service tickets in a timely manner according to SLA (Service Now, etc.)
• Provide exceptional customer service via Microsoft Teams, Zoom meetings and email as appropriate
• Perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention
• Initial Reviewer of Error Messages from the system
• Become a functional expert for the applications assigned
• Go between for the client and the developers including:
• Coordinate System Password Updates (Downtime scheduled with Client)
• Interfacing with the client for UAT
• Main client contact for the applications
• Creating or refining requirements identified by the users
• Testing the application in system tests
• Source for application status, including keeping enterprise level service support documentation
• Support application upgrades as defined by as defined by internal RTX groups.
• In some instances, performing user administration activities

Qualifications You Must Have:

• Bachelors Degree in Computer Science, Business or a related discipline with 8 years of experience or an advance degree and 6 years of experience
• Experience with root cause analysis, developing checklists for typical problems and recommending procedures and controls for problem prevention
• Experience utilizing Agile processes and GitHub tools
• Experience sustaining system support and administrative duties of gathering data analytics
• Experience with applications that are on premise or cloud-based platforms

Work Location: Remote

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 107,500 USD - 204,500 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.