Shift Lead (LivWell)

Shift Lead

LivWell makes cannabis personal, helping customers find their feel through curated products, expert guidance, and an experience built around wellness. At Vireo, we're growing something bigger than a business. With roughly 4,500 team members, over 1 million square feet of cultivation space, and more than 170 dispensaries across 10+ states, we're one of the fastest-growing platforms in the industry. The best part is that we're just getting started. What sets us apart isn't just our footprint. It's our people. From cultivation and manufacturing to retail, corporate operations, and our expanding agribusiness ventures, every role here plays a real part in shaping where this industry goes next. We look for people with drive, a positive attitude, and a genuine desire to make a difference, and in return, we offer real opportunities to grow, contribute, and make an impact. We're also proud to be one of the most diverse and inclusive workplaces in cannabis. Our culture is built on collaboration, respect, and continuous improvement. This shows in how we support each other, engage with our communities, and celebrate wins together. If you're ready to turn your passion into a career, we'd love to have you on the team. Let's grow the future together.

Compensation: $18.07/hr plus tips

Full-time hours at our LivWell location in Broomfield, CO

Benefits Offered: Medical, Dental, Vision, STD, LTD, HSA, FSA, Dependent Care, Voluntary Life, EAP, 401(k) Match

What The Role Is About

As the Shift Lead, your role is pivotal in ensuring the seamless operation of our stores, where exceptional customer service and operational efficiency intersect. You are a crucial link that aids the Store Director and Assistant Manager in maintaining a harmonious balance of adherence to policies, procedures, and operational guidelines while simultaneously enhancing the customer experience. Your contributions play a vital role in the overall success of our dispensary, making each customer visit a memorable one. The Shift Lead is a non-supervisory role, intricately woven into the fabric of our daily store operations, ensuring every aspect runs like a well-oiled machine.

What Impact You'll Make

Customer Service (40%)

• Provide customers with a friendly and welcoming experience, assisting them as needed
• Offer product information and guidance, answering questions and helping customers find suitable product
• Address customer inquiries and concerns, striving to ensure their satisfaction
• Maintain a clean and organized store environment to create an enjoyable shopping experience
• Collaborate with the team to suggest improvements based on customer feedback
• Assist with returns and exchanges, ensuring a hassle-free process for customers

Cash Handling and Transactions (25%)

• Support the team in training staff on proper cash handling and transaction procedures
• Work together with colleagues to perform daily cash reconciliation and reporting
• Collaborate with the finance department to enhance cash flow and financial efficiency
• Participate in routine cash register audits to verify accurate cash handling
• Assist in refining and simplifying cash handling procedures for the team
• Help colleagues with advanced cash register functionalities for smoother transactions

Inventory Management (15%)

• Contribute to maintaining product quality and safety standards
• Support the organization of products for easy restocking and accessibility
• Collaborate with the inventory management team to ensure accurate inventory levels
• Assist in implementing in-store promotions and sales strategies to manage inventory
• Participate in monitoring supply chain performance and identifying process improvement opportunities
• Collaborate with team members to report and analyze product trends and customer preferences

Additional duties may be required as needed to support overall operations.

What You've Accomplished

• High school diploma or equivalent
• Must be at least 21 years of age
• Previous experience in a retail or customer service role is preferred
• Knowledge of cannabis and its products is a plus
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment
• Proficient in cash handling and accurate basic math calculations
• Reliable, punctual, and possesses a strong work ethic

Working Conditions (Schedule, Environment, Travel)

• Ability to lift 25 lbs. or more multiple times per day
• Stores are open 7 days a week from 8:00 am 11:45 pm (varying by location), nights, weekends & holidays
• The schedule will vary depending on the needs of the business
• Ability to obtain and maintain an active Marijuana Enforcement Division (MED) badge in the state of Colorado

Vireo Health, Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.