Group Account Director

The Klick Group —comprising Klick Health (including Oxford PharmaGenesis, Klick Katalyst, and btwelve), Klick Media, Klick Applied Sciences (including Klick Labs), and Klick Consulting—is an ecosystem dedicated help life sciences brands achieve their full potential through best-in-class marketing and advertising, media, medical affairs and communications, market access, real-world evidence, and technology and analytics consulting — powered by 500+ in-house medical experts and award-winning data science and AI capabilities. Founded in 1997, we have offices in Toronto, New York, Oxford, London, Cambridge, Cardiff, Melbourne, Philadelphia, Saratoga Springs, São Paulo, and Singapore. One of the most-awarded health agencies on the planet, Klick is consistently recognized for its people-first culture as a Great Place to Work, Best Workplace for Women, Best Workplace for Inclusion, Most Admired Corporate Culture, and FORTUNE Best Workplace in Advertising. Klick also recently made history as Cannes Lions Healthcare Agency of the Year, Healthcare Network of the Year, and Independent Agency of the Year – Health.

About our Client Services Craft
Our Client Services craft partners with clients across life sciences to understand their business challenges, bring forward strategic opportunities, and guide cross-functional teams in delivering impactful work. The team builds strong client partnerships, ensures operational excellence, and helps deliver programs that support brand and organizational goals.

Job Description

This role leads a portfolio of client accounts, ensuring exceptional delivery, strategic guidance, and strong partnership across teams. The position oversees client relationships, drives growth opportunities, and champions operational excellence. Working closely with cross-functional partners, the role ensures work is executed with accuracy, regulatory compliance, and a high level of client satisfaction.

What You’ll Do:

• Manage a portfolio of accounts and drive overall client success
• Lead, mentor, and develop a high-performing client services team
• Guide project execution, ensuring compliance with processes and regulatory standards
• Oversee and manage project budgets, forecasting, and staffing needs
• Collaborate with cross-functional teams to deliver high-quality programs

Qualifications

Required:

• 10+ years of client service experience in the advertising industry
• 5+ years of pharmaceutical or healthcare advertising experience
• Experience managing $8–12M+ in scope and overseeing multiple brands or large accounts
• Proven ability to build strong client relationships at the Director/Senior Director level
• Strong financial acumen in forecasting, budgeting, and resource planning
• Strong presentation and communication skills

Desired:

• Experience contributing to account planning and identifying client growth opportunities
• Knowledge of US pharmaceutical and healthcare marketing regulations
• Ability to lead client meetings and clearly communicate feedback to internal teams
• Experience creating or reviewing scopes of work with project management partners
• Enthusiasm for integrating AI into workflows
• University degree required; MBA preferred

Additional Information

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