Assistant General Manager

Assistant General Manager

Cloud9 Cannabis in Champaign, IL is hiring an Assistant General Manager to join our store leadership team! The Assistant General Manager will support operations and people management. Their core focus will be managing all team members, scheduling, inventory, customer relationships, among other on-site duties. This role reports directly to the General Manager and will coach, reinforce, and continuously provide feedback to the retail team. This individual must be motivated, positive, and eager to lead our dispensary through startup operations.

Assistant Dispensary Leader Responsibilities

1. Team and Leadership Functions

• Assist with hiring, managing, and cross-training staff in all relevant task areas.
• Be a cultural leader for all team members to hold as an example for the organization.
• Protecting store assets, facilities, and team members by ensuring all team members' adherence to operational guidelines and standards, compliance with all safety and security policies, and proper functioning and maintenance of store equipment.

2. P&L Functions

• Meet revenue goals with holistic management practices, staff training, and customer relations.
• Work with the Director of Retail and Dispensary Store Leader to create deals and promotions, set competitive pricing, and sell in-house brands.

3. Logistical Functions

• Lead oversight of inventory management processes: intake, reconciliation, and all relevant compliance functions.
• Create a culture of compliance through staff training, self-education, and relationship-building with State Inspectors.
• Help manage all in-store cash flow: till setting, cash handling, and cash depositing.
• Assist in managing all supply ordering for the dispensary: paper products, office supplies, replacement supplies, etc.
• Be the front line of maintenance for the facility, actively communicating any facility needs with the leadership team.

4. Customer Relations Functions

• Create a culture of customer service that promotes loyalty and retention.
• Effectively train and lead staff on all company processes, products, and service philosophy to give customers the best dispensary experience.
• Build relationships with customers by being active on the sales floor, communicating deals and promotions, and working staff to improve customer relations no matter the circumstance.
• Ensuring customer feedback and concerns are addressed in a timely manner.

The Ideal Assistant Dispensary Leader will

• Exhibit a very high sense of urgency, be well organized, possess a great attitude, be a team player, and build strong working relationships with all internal and external stakeholders.
• Accuracy and compliance.
• Leadership and delegation skills with excellent communication, writing, and active listening skills.
• Fully embodies the Cloud9 Cannabis culture.
• A team player that excels at connecting the dots.
• You welcome the opportunity to build a process from scratch, although it might be rocky.
• Flexible and agile; can remain calm despite many efforts running simultaneously.
• Eager to learn about a brand-new industry that is still being developed.
• You demonstrate strong collaborative skills and build trust and good working relationships with your colleagues and across functions.
• Ability to adapt to a fast-paced, entrepreneurial environment where flexibility, reliability, and resourcefulness are key competencies needed for success.

Qualified candidates will have:

• Bachelor's degree in a business-related field, operations, hospitality, management, or project management preferred; Equivalent experience without a degree is also considered.
• Knowledge of the cannabis industry as it relates to cash handling, product knowledge, inventory process knowledge, compliance, and audits.
• Minimum 2-5 years experience in a managerial position in a retail environment leading multiple locations.
• Proficiency using Google Suite and Microsoft Office Suite, Treez, METRC, etc.
• 21 years of age with a valid driver.
• Ability to pass all required background checks as it pertains to Illinois cannabis laws.

Compensation and Benefits:

• Compensation is determined based on experience, qualifications, and market standards: $50k+/annual + annual performance bonus opportunities
• Medical, vision, and dental insurance
• 401(k) with 5% company match
• Paid Time Off

We Run on EOS

At Lucky Lincoln Gaming, we run on EOS (Entrepreneurial Operating System). EOS is a set of concepts and tools designed to prioritize our vision, align our teams, and streamline processes, ultimately driving growth and accountability throughout the organization.

Our Core Values

• Get it done attitude! We take ownership of our tasks and challenges, actively seeking solutions and utilizing available resources. While we strive to resolve issues independently, we are also open to seeking guidance when necessary, bringing forward options and ideas to effectively collaborate.
• 5 Star Hospitality! Our customers are paramount, and we prioritize their needs with a sense of urgency and attentiveness, with the aim of exceeding their expectations. We extend this hospitality mindset to our employees and colleagues, recognizing that their satisfaction contributes to overall success.
• Positive Culture! We engage our customers and coworkers with respect, positivity, and open communication. We always have each other's backs and foster a culture of collaboration and teamwork.
• Self-propelled! We have a strong desire to learn and grow both personally and professionally. With a pilot mentality, we are self-motivated and believe we can get anywhere we want to go.
• Communicate Forward! Effective communication is fundamental to our success. We prioritize keeping everyone informed and aligned, sharing information through appropriate channels to ensure clarity and transparency

Equal Employment Opportunity

Lucky Lincoln Gaming, Cloud9 Cannabis, Take Flight Hospitality, Aviator Coffee and Cocktails, and Pilot Pizza all provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We are committed to an inclusive, equitable and accessible workplace. Accommodations are available upon request for candidates taking part in all aspects of the selection process.