Implementations Operations Manager

Job Description

Job Description

Company Description

At Alertus, protecting people from harm is our mission and our passion. As the leader in mass notification, we are committed to providing customizable, scalable, and cost-effective solutions, as we know even a few seconds of warning can help save lives during an emergency.

Our employees are integral to the company’s success and impact countless people's lives, safety, and well-being. We aim for a positive, collaborative environment that allows employees to work across departments easily and effectively.

Job Description

The Implementations Operations Manager will report to our Manager, Implementations Operations, and act as the liaison between the Sales, Production, and Implementation departments ensuring a smooth transition and exceptional customer experience.The objective of this position will be to assist in the management of customer orders throughout the lifecycle.

This role is a great opportunity for someone who is customer-centric, has great attention to detail, extremely organized, and takes pride in their work supporting others. Our ideal candidate is self-motivated with strong problem solving and communication skills.

This is an office based role and requires reporting to our HQ in Baltimore daily. A Day in the Life:

• Project Oversight & Coordination
  • Create internal documentation necessary for cross functional collaboration.
  • Ensure alignment between project plans and organizational objectives
  • Maintain visibility over project timelines and escalate delays
  • Assist in prioritizing tasks to keep projects moving forward
  • Coordinate cross-functional dependencies across teams
• Resource & Logistics Support
  • Monitor resource availability and escalate potential constraints
  • Coordinate with internal teams to ensure smooth project execution
  • Assist in managing vendor relationships and external coordination
  • Track procurement and delivery timelines for critical project components
• Communication & Reporting
  • Consolidate and distribute project status reports for leadership
  • Facilitate communication between internal and external key stakeholders
  • Assist in preparing executive summaries and presentations
  • Ensure project updates are documented and shared regularly
• Process Improvement & Standardization
  • Identify inefficiencies and recommend process optimizations
  • Help develop templates, SOPs, and best practices for large-scale projects
  • Maintain centralized project documentation and knowledge-sharing resources

Required Skills & Abilities:

• Ability to work independently and take initiative
• Strong organizational and time management skills
• Excellent problem-solving and critical thinking skills
• Ability to influence without direct authority 

Desired Skills:

• Experience in SaaS, Hardware, or Emergency Notification Systems
• Experience developing SOPs, templates, and best practices

Education & Experience:

• Bachelor’s Degree or equivalent experience
• 2-5 years of experience in project coordination or management 

Alertus Career Advantages:

• Unlimited Paid Time Off
• Paid Holidays
• 401(k) Retirement Plan 
• Medical, Dental, and Vision Plans
• Short-term Disability, Accident, Hospital, and Cancer Insurance
• Live Near Your Work HomeBuying Incentive
• Employee Referral Bonuses
• Flex Scheduling

The referenced base salary range represents the low and high end of Alertus' salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will depend on several factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications.

Additional Information:

Our approach to Artificial Intelligence. We value the human element of our hiring process. We do not use AI to screen applications or replace human judgment in our selection, and all final decisions are made by real people. We ask that you approach your application with the same spirit. The use of AI to answer interview questions during the interview or to take technical assessment tests is strictly prohibited and can result in the immediate disqualification of your candidacy. As a reminder, recording conversations is illegal in many states without dual party consent.

All applicants who wish to be employed by Alertus, regardless of work location, must be fully vaccinated or in the progress of vaccination by the first day of their employment (some exceptions may be considered if within the guidelines of the company policy). Proof of vaccination or exemption must be provided prior to their start date.

Alertus Technologies is an Equal Opportunity/Affirmative Action Employer. All applicants will be considered for employment without attention to race, color, sex, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

All your information will be kept confidential according to EEO guidelines.

AT THIS TIME, ALERTUS DOES NOT PROVIDE VISA SPONSORSHIP

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.