Benefits Specialist

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Position Overview

We are seeking an experienced Benefits Specialist to join our Total Rewards team on a long-term temporary basis. This role is responsible for managing a high volume of employee benefit cases across Health & Welfare and Retirement plans, ensuring accurate and timely resolution of inquiries.

The ideal candidate is detail-oriented, customer-focused, and able to operate effectively in a fast-paced, service-driven environment.

Key Responsibilities

Case Management & Resolution

• Manage daily employee benefit inquiries related to:
  • Health & Welfare plans (medical, dental, vision)
  • Retirement plans (401(k), pension, deferred compensation)
• Research, track, and resolve cases efficiently and accurately
• Escalate complex or sensitive issues as needed

Benefits Administration

• Support benefits administration activities and processes
• Interpret benefit plans and provide accurate guidance to employees
• Maintain complete and accurate case documentation

Employee Support

• Respond to employee inquiries with professionalism and a customer-first approach
• Clearly communicate benefit options, processes, and next steps
• Ensure timely follow-up to deliver a positive employee experience

Collaboration

• Partner with team members to reduce backlog and improve turnaround times
• Collaborate with HR, payroll, and legal teams to support case resolution
• Assist during peak periods and special initiatives

Systems & Process

• Utilize HRIS and case management tools (e.g., Dovetail or similar)
• Adhere to established processes and service standards
• Identify recurring issues and recommend improvements

Qualifications

Required

• Minimum 5 years of experience in employee benefits administration
• Experience supporting Health & Welfare and/or Retirement plans
• Strong ability to manage high-volume caseloads with accuracy
• Excellent organizational and time management skills
• Proficiency in Microsoft Office and ability to learn new systems quickly

Preferred

• Experience with both Health & Welfare and Retirement plans
• Familiarity with 401(k), pension, or deferred compensation plans
• Background in HR shared services or benefits operations
• Experience with case management systems

Key Skills

• Strong analytical and problem-solving skills
• Clear and professional communication
• High attention to detail
• Customer-focused mindset
• Ability to work independently and manage multiple priorities
• Team-oriented with a collaborative approach

Work Environment

This is a high-volume, service-oriented role requiring accuracy, responsiveness, and the ability to handle multiple benefit-related inquiries simultaneously.