Benefits Specialist
The Judge Group, LLC
Please send resumes to View email address on click.appcast.io Position Overview We are seeking an experienced Benefits Specialist to join our Total Rewards team on a long-term temporary basis. This role is responsible for managing a high volume of employee benefit cases across Health & Welfare and Retirement plans, ensuring accurate and timely resolution of inquiries. The ideal candidate is detail-oriented, customer-focused, and able to operate effectively in a fast-paced, service-driven environment. Key Responsibilities Case Management & Resolution
- Manage daily employee benefit inquiries related to:
- Health & Welfare plans (medical, dental, vision)
- Retirement plans (401(k), pension, deferred compensation)
- Research, track, and resolve cases efficiently and accurately
- Escalate complex or sensitive issues as needed
- Support benefits administration activities and processes
- Interpret benefit plans and provide accurate guidance to employees
- Maintain complete and accurate case documentation
- Respond to employee inquiries with professionalism and a customer-first approach
- Clearly communicate benefit options, processes, and next steps
- Ensure timely follow-up to deliver a positive employee experience
- Partner with team members to reduce backlog and improve turnaround times
- Collaborate with HR, payroll, and legal teams to support case resolution
- Assist during peak periods and special initiatives
- Utilize HRIS and case management tools (e.g., Dovetail or similar)
- Adhere to established processes and service standards
- Identify recurring issues and recommend improvements
- Minimum 5 years of experience in employee benefits administration
- Experience supporting Health & Welfare and/or Retirement plans
- Strong ability to manage high-volume caseloads with accuracy
- Excellent organizational and time management skills
- Proficiency in Microsoft Office and ability to learn new systems quickly
- Experience with both Health & Welfare and Retirement plans
- Familiarity with 401(k), pension, or deferred compensation plans
- Background in HR shared services or benefits operations
- Experience with case management systems
- Strong analytical and problem-solving skills
- Clear and professional communication
- High attention to detail
- Customer-focused mindset
- Ability to work independently and manage multiple priorities
- Team-oriented with a collaborative approach
Vacancy posted 4 days ago
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